Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design and development, manufacturing and testing, supply chain, sales, service, and corporate processes. Reporting directly to the President & CEO, this senior leadership role carries an enterprise-wide mandate to ensure that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, deep expertise in ISO standards and continuous improvement methodologies, and a strategic mindset to drive the company's quality objectives forward while fostering a culture of excellence throughout the organization.

Key Responsibilities:

Organizational Quality Leadership

• Develop and implement a comprehensive quality management strategy that covers all facets of the organization, including product design, development, manufacturing, testing, sales, service, and corporate functions, with an unwavering emphasis on safety.
• Maintain and continuously strengthen ISO 9001 compliance and maturity toward world-class quality standards, ensuring that quality practices align with organizational growth and Mircom's mission to deliver best-in-class solutions
• Own and continuously mature the Quality Management System (QMS) across all departments to ensure a consistent, rigorous, and holistic approach to quality assurance.
• Integrate Six Sigma, Lean, and other continuous improvement methodologies to systematically reduce defects and enhance overall product quality.
• Support process improvement and automation initiatives to reduce variabilities and enhance manufacturing processes, anchored to key performance indicators including Cost of Poor Quality, Scrap Rate, First Pass Yield, Return Material Authorization rate, and Customer Satisfaction scores.

Leadership

• Lead and manage the quality team, providing expert guidance on quality tools and techniques, mentorship, support, and training to ensure high performance and professional development.
• Prepare and present clear, data-driven quality reports to the President & CEO and senior management, highlighting key performance indicators, quality improvement initiatives, and recommendations.
• Manage and strengthen cross-functional relationships with stakeholders across product management, product development, operations and sales; serve as the voice of quality at the senior leadership level.
• Challenge the status quo, negotiate quality objectives, and communicate progress toward continuous improvement goals with transparency and confidence.
• Establish a framework for resolving quality-related problems quickly and efficiently, ensuring that root causes are rigorously addressed and preventive actions are systematically implemented.
• Use data analytics to monitor key quality metrics, identify trends, and drive evidence-based continuous improvement initiatives.

People Development

• Mentor and support team members to foster a culture of quality, accountability, and continuous improvement.
• Develop and deliver comprehensive training programs to enhance team skills and knowledge in quality management, defect data analysis, root cause and corrective action (RCCA), and continuous improvement methodologies.
• Invest in ongoing training programs for cross-functional staff to ensure adherence to quality standards and foster a sustained culture of continuous improvement.

Compliance

• Ensure rigorous adherence to regulatory requirements and industry standards through comprehensive auditing processes, with a strong focus on ISO compliance.
• Plan, execute, and oversee internal and external audits to assess compliance with quality standards and identify areas for improvement.
• Develop and implement inspection and audit strategies to ensure comprehensive, systematic coverage of all manufacturing processes and quality management systems.
• Address audit findings and implement structured corrective actions to resolve issues and prevent recurrence.
• Implement robust risk management processes to identify and mitigate potential challenges in quality assurance, safety, and compliance efforts across the organization.

Continuous Improvement

• Identify and execute continuous improvement, quality, and sustainability initiatives to enhance product quality and operational efficiency across all functions.
• Analyze quality data and metrics to identify trends, root causes, and areas for improvement.
• Implement corrective and preventive actions (CAPA) to address quality concerns and prevent recurrence.
• Collaborate with product development and engineering teams to integrate quality into the design and development process from concept through launch, and participate in design reviews to ensure new products meet regulatory, customer, and Mircom quality standards

Supplier and Customer Relations

• Develop and maintain strategic relationships with customers and suppliers to ensure that products and services consistently meet and exceed expectations and regulatory requirements.
• Develop and manage supplier quality programs to ensure consistent material quality and component standards that support manufacturing excellence.
• Ensure that customer quality concerns and feedback are addressed promptly and effectively.
• Implement customer feedback loops to continually improve the quality of products and services.

Innovation and Technology Adoption

• Stay abreast of emerging technologies relevant to the life safety and intelligent building systems industry, and evaluate their potential impact on quality management and product development.
• Foster a culture of innovation by encouraging cross-functional collaboration between quality, product development, supply chain, manufacturing, field applications, and sales teams.

Requirements and Skills:

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field; advanced degree (MBA, M.Eng., or M.Sc.) strongly preferred.
• Minimum of 10–15 years of experience in quality management within a manufacturing environment, with at least 5 years in a senior leadership role.
• Excellent leadership and team management skills, with the ability to motivate, mentor, and guide a diverse, high-performing team.
• Proven experience developing and implementing quality management systems and processes across an entire organization, including product design, manufacturing, and corporate functions.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all departments and at the executive level.
• Proficiency in quality management software and statistical analysis tools (e.g., Minitab, JMP, or equivalent).
• Deep knowledge of ISO 9001:2015; proven experience managing certification, compliance, and audit programs.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Demonstrated proficiency in Measurement System Evaluation (MSE), Design of Experiments (DoE), Failure Modes & Effects Analysis (FMEA), and predictive statistics.
• Certification in Quality Management (e.g., Six Sigma, ASQ) is highly desirable.
• Experience in a regulated, safety-critical industry (e.g., life safety, fire & security systems, building automation, electronics, aerospace, or medical devices) is a strong asset.
• Professional accreditation in Quality Management or Quality Engineering is preferred.

What Mircom Offers:

• A great working environment
• Competitive salary
• Group insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited