Posting Title

FPS 9 - Usher and Concession Clerk

Position Classification

Food Production Services R9

Union

GEU

Work Options

Location

Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$29.15 - $32.84 hourly

Close Date

4/7/2026

Job Type

Temporary (Auxiliary)

Temporary End Date

Ministry/Organization

BC Public Service -> Royal BC Museum

Ministry Branch / Division

Theatre and Box Office/Museum Operations Division

Job Summary

Usher and Concession Clerk Theatre and Box Office
Museum Operations Division
Auxiliary ‘As and When’
Food Production Services 9
Location: Victoria, Downtown
Hourly Salary Range: $29.15 - $32.84

The Royal BC Museum, which includes BC Archives and IMAX® Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement. The museum celebrates the province’s diverse landscapes and the lives of the people who live here, enables research and knowledge sharing that advances our understanding of our world, and provides a dynamic place for discussion and reflection. IMAX® Victoria delivers educational and entertaining experiences that accompany the learning journey the museum offers.

The Royal BC Museum is located on the traditional territory of the Lekwungen peoples, known today as the Songhees and Xwsepsum Nations.

Department Overview

IMAX® Victoria offers immersive cinematic experiences through educational documentaries and Hollywood feature films, working in tandem with the Royal BC Museum to deliver inspiring and engaging programs and events.

IMAX® Victoria is responsible for the design and delivery of an annual film program that supports the RBCM mandate and corporate revenue targets. This includes educational documentaries, feature films, annual film festival, private theatre events and supporting local Canadian filmmakers.

Front of House includes management of a Theatre, Concession Stand, Gift Shop and Box Office. Our Front of House team is responsible for delivering a professional, inclusive and engaging experience for all visitors including general public, schools, government officials, cultural groups and community partners.

Job Overview

This multifaceted role represents two key areas within Theatre Operations. The Usher and Concession Clerk provides service in both our food and beverage concession stand and IMAX Theatre.

As an Usher you are responsible for ensuring visitors have a safe and enjoyable experience before, during and after an IMAX screening. As a Concession Clerk you are responsible for serving our food and beverage program to large volumes of customers.

Both roles define the IMAX Victoria experience, working in a fast-paced, customer-focused environment.

Requirements of this position include completion of Grade 12 or equivalent and have experience in a customer-facing role or working in a front of house theater setting. Additional skills/abilities that would be an asset include the ability to communicate effectively in a fast-paced environment. The ability to multitask with a strong attention to detail and be able to use tact and judgment in resolving challenges working in a high-volume environment.

To learn more about the duties and requirements of this role, please review the job profile in detail. If you meet these criteria, we invite you to apply and contribute your expertise to our dynamic team.

Before you apply for this position, you must meet the eligibility requirements. To be eligible to work in Canada, you must be a Canadian citizen or permanent resident of Canada or authorized in writing to work in Canada under the federal Immigration Act. Eligibility to work in Canada is granted through citizenship, permanent resident status, or a work permit.

An eligibility list may be established for future temporary and/or permanent vacancies.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed in the job profile. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying on.

**Please submit your resume and cover letter in pdf format by April 7, 2026, at 11:59 pm (PST) with the following subject line: “Last Name, First Name, RB2026-05 Usher and Concession Clerk” via email to:**RBCMapplications@royalbcmuseum.bc.ca

Additional Information:

This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. All applicants must be legally entitled to work in Canada (i.e., have Canadian citizenship or permanent resident status).

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The Royal BC Museum, Archives and IMAX Victoria celebrate culture and history, sharing the stories of British Columbia in ways that enlighten, stimulate and inspire. Through research and learning, we strive to broaden understanding of our province and inspire curiosity and wonder. Located in Victoria on the traditional territory of the Lekwungen (Songhees and Xwsepsum Nations), we are proud to welcome 800,000 visitors annually.

We are committed to creating a diverse workplace where everyone is celebrated.

As an inclusive and accessible employer, please advise People, Culture and Workplace Strategies of any accommodations required to assist you to ensure equitable participation in this hiring process

Job Category

Trades and Operational

How to apply to this job

**Please submit your resume and cover letter in pdf format by April 7, 2026, at 11:59 pm (PST) with the following subject line: “Last Name, First Name, RB2026-05 Usher and Concession Clerk” via email to:**RBCMapplications@royalbcmuseum.bc.ca