Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World. Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Hourly pay rate of $22.35 to $25.55 What you will be doing: Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel Provides a friendly greeting, using guest’s name and welcome to the property Timely response to special requests Very informative about the all facilities, without being asked Knowledgeable regarding local area attractions and shopping services Offers to hang garment bag and place luggage on luggage stand or in appropriate area Explains safety and security features of the hotel while rooming the guest Inquires about and additional needs that the guest may have Learns guest’s name and uses frequently Offers to fill ice bucket Explains the features and functions of the room including ceiling fans and temperature controls. Gracious acknowledgement of guests at all times Prompt response for assisting departing guests, if not within five minutes then guest is notified of time. Converse with guest while rooming and departing guests Upon check out, offers to have valet car brought to entrance or assist with other transportation Takes responsibility for guest inquiries and problems Performs shoe shine duties when needed Performs pick up and delivery of guest luggage etc. to and from off-site area Records all deliveries and storage of items efficiently and accurately Unload luggage from tour busses and transport to guest rooms Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby Delivers overnight menu requests to guest rooms Other duties as assigned Qualifications Your experience and skills include: A minimum of one (1) year of recent experience (in the last 5 years) or in a guest/customer-facing role requiring a high standard of service. Hospitality Education is an asset A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving) Comprehensive and current knowledge of local attractions, events, restaurants and transportation information Impeccable grooming and presentation Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building Ability to provide excellent service and exceed expectations Proven ability to solve problems and make decisions in a personable manner Proficient in English language, both verbal and written Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm Must be available to work flexible hours including overnight shifts Must be comfortable wearing a Bluetooth earpiece Additional Information Physical Aspects of Position (include but are not limited to): Frequent standing and walking Occasional carrying and lifting up to 50lbs Occasional bending and kneeling Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts! Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time