Specialist, Electrical Engineer Jobs in Waterdown, Ontario
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Waterdown, Ontario
Client Care & Order Specialist
Client Care & Order Specialist
Sr. Specialist, Electrical Engineer (FPGA Design)
Sr. Specialist, Electrical Engineer (FPGA Design)
Senior level Electrical Engineer/Specialist (Space Vision Systems)
Senior level Electrical Engineer/Specialist (Space Vision Systems)
Data Center Facility Specialist
Data Center Facility Specialist
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Electrical Systems Engineering Manager
Sr Electrical Engineer
Sr Electrical Engineer
Electrical Maintenance Engineering Specialist
Electrical Maintenance Engineering Specialist
Data Engineer I - Sensor Data Specialist
Data Engineer I - Sensor Data Specialist
Electrical Engineer
Electrical Engineer
M365 Engineering Specialist
M365 Engineering Specialist
Meat Specifications Specialist
Meat Specifications Specialist
Electrical Designer / Engineer
Electrical Designer / Engineer
Electrical Designer/Engineer
Electrical Designer/Engineer
Electrical Engineer-Healthcare Buildings
Electrical Engineer-Healthcare Buildings
Product Specialist - Digital Products
Product Specialist - Digital Products
Senior Electrical Engineer
Senior Electrical Engineer
Electrical Engineer I
Electrical Engineer I
Senior Electrical Engineer
Senior Electrical Engineer
Server Specialist
Server Specialist
Chief Electrical Engineer
Chief Electrical Engineer
Client Care & Order Specialist
About the role
Company Overview
Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.
Position Summary
We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.
Key Responsibilities:
- Process and manage customer orders accurately and efficiently
- Provide professional customer support via phone and email
- Answer all incoming calls and direct inquiries as needed
- Enter and track customer service order requests
- Schedule deliveries for access fobs and card orders
- Maintain accurate data entry, records, and spreadsheets
- Update site visit tracking spreadsheets
- Set up and manage new project files
- Dispatch service calls and support daily office operations
- Collaborate with sales and technical teams to resolve customer inquiries
- Follow up on customer requests to ensure timely resolution
- Maintain high standards of professionalism and communication
- Assist with customer issue resolution using empathy and problem-solving skills
Qualifications & Skills:
- Previous experience in customer service, order desk, or administrative support preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage competing priorities
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Strong data entry and record-keeping skills
- Professional phone etiquette and customer-first approach
- Ability to work independently and as part of a team
- Experience in security, fire alarm, or construction-related industries is an asset
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