This position offers an exciting opportunity to build your career within Manulife Bank’s Residential Secured Lending space as part of the Mortgage Funding and Broker Support team. In this role, you will gain hands-on experience managing and administering residential mortgages from inception through activation, developing a strong understanding of the end‑to‑end mortgage funding lifecycle. You will have the opportunity to review legal mortgage documentation, funding processes, and operational controls, while collaborating closely with internal partners, broker channels and legal partners. This role is well suited for someone looking to grow their knowledge of mortgage operations, strengthen their problem‑solving and teamwork skills, and establish a strong foundation for future career opportunities within Manulife Bank’s lending and operations teams all within a supportive, fast‑paced learning, and growing environment.

Position Responsibilities

Set up and administer new mortgage business and process the related financial transactions. Address routine queries from internal and external customers. Maintain control of all security/property documents. Ensure accuracy in preparing and processing all mortgage-related transactions. Collaborate effectively with team members to achieve departmental goals. Assist with post funding execution of legal amendments required for the land title office Required Qualifications: General knowledge of residential mortgage business and mortgage underwriting practices. Proficiency in MS Office programs, such as Word and Excel. Excellent customer service skills. Strong interpersonal and communication skills, both written and oral. Proven organizational and time management skills. Strong attention to detail and ability to work in a high-volume, fast-paced environment. Previous banking experience is an asset.

Preferred Qualifications

Experience in real estate law and mortgage-related provincial legislation. Bilingualism (English and French) is an asset. Ability to work overtime during peak times.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North Working Arrangement Hybrid Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.