Job Number: 4567 Job Type: Full-TimeVacancy Reason: BackfillLocation: 99 Regina St S - Public Health & Community Serv Number of Positions: 1 Division: Community Services Hours of Work: 35 Work Schedule: Monday-Friday.Union:  Management/Management Support Grade: Management/Management Support Grade 05 Salary Range: $85,430.80 - $106,779.40 per yearPosting Date: June 30, 2026 at 12:00amClosing Date: July 7, 2026 at 11:59pmAbout Us!The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations.  Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

Taking only what we need Leaving some for others  Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.  Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.The Role Advises management on social planning, policy analysis and development, project management, and community capacity building within the Department (Children’s Services, Employment & Income Support, Housing Services, Strategic & Quality Initiatives, Seniors’ Services). Works with departmental staff, other departments, and community stakeholders to develop, implement, and evaluate programs, services, and partnerships that improve quality of life.   Duties/Responsibilities

Supervises students. Administers contracts with consultants (e.g., research, training development). Leads committees and project teams. Provides technical direction to other staff. Assists internal and external stakeholders to identify strategic and system-level policy gaps and opportunities. Leads service, staffing, and system reviews, and recommends changes to senior management. Makes recommendations regarding funding allocation and additional resources. Develops and advises on implementation plans. Analyzes, develops, and recommends policies and guidelines.  Stays current on funding opportunities offered by government and community partner initiatives and recommends pursuing same to management. Prepares funding applications.  Provides planning-related leadership, support, and expertise to management. Identifies issues, needs, resources, and opportunities for integrated planning across divisions, departments, and the community, and facilitates same.    Develops and facilitates community capacity building. Represents assigned Division/the Department on related committees and at community functions.   Manages projects to design and implement social planning processes and frameworks (e.g., service plans, long-term system plans) and is accountable for ensuring objectives, work plans, and timelines are set and met. Leads project teams. Provides leadership, support, and expertise in program research and evaluation to internal and external stakeholders. Develops methodology and data collection tools. Analyzes data, predicts trends, prepares reports, and makes recommendations on program and policy changes. Prepares and presents reports to senior management and standing committees of Council.  Provides program and service information to staff, stakeholders, and the public (e.g., website, promotional material). Exchanges information with staff in other municipalities, Ministries, agencies, and education institutions.  Provides information to management in response to information requests from the public and the media. Provides assistance and information to service providers and community agencies, as it relates to policies, directions, and priorities. Works with and provides advice to staff and senior management in the Department and other departments (e.g., Public Health, Community Planning) on community development, policy issues, program development, service system plans, and initiatives. Develops and monitors legal agreements to ensure compliance with legislation, in consultation with Legal and other departments. Presents and discusses issues related to delivery of contracted services, program plans, and policy with senior management and Community Services Committee. Promotes the Department’s vision and philosophy of integrated customer service within and across divisions, across departments, and within the community, with stakeholders. Creates and maintains the Department’s component of the Regional Emergency Plan, as directed. Performs related duties as required. Knowledge, Skills, and Abilities

Knowledge of municipal and provincial social service and healthcare programs and related legislation; interrelationships between levels of government, public administration, strategic and social planning, research and evaluation, community development, program administration, and factors impacting social wellbeing and quality of life, normally acquired through a Master’s Degree in a related field (e.g., Social Work, Social Planning, Community Psychology, Education, Social Policy, Human Service Administration), plus progressively responsible related experience in a social services or related field. Knowledge of and ability to comply with policies, procedures, collective agreements, and relevant legislation, guidelines, and direction. Research, analytical, organizational, and problem solving skills to create project goals and objectives; develop work plans; make systematic and rational judgments; schedule and organize events; and take a broad view of issues, events, and activities and understand their longer term impact/wider implications. Leadership, facilitation, negotiation, and human relations skills to manage, develop, motivate, train, and support others in achieving objectives; build consensus and communicate effectively within a diverse service group; develop joint programming with community partner agencies; participate in news conferences and respond to media inquiries; present proposals and reports; make presentations to departmental and Regional staff (including senior management, Council, Committee), community groups, and other organizations; and participate as an effective team member.Ability to read and interpret legislation, guidelines, and direction; policies and procedures; government and community publications; budget and financial statements; statistical information; contracts; and proposals. Ability to write/prepare policies, procedures, and program requirement frameworks and guidelines; reports; articles; service plans; and correspondence. Ability to exercise discretion when handling confidential material. Computer skills with ability to use software such as Microsoft Office, and database systems. Ability to travel within and occasionally outside Waterloo Region. Ability to support and demonstrate the Region’s values. Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.  Please note: candidates will be provided an update on their application.  Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).