Insurance Team Supervisor Jobs in Welland, Ontario, Canada
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Welland, Ontario, Canada
Insurance Team Supervisor (Advisor Development)
Top Benefits
About the role
Insurance Team Supervisor (Advisor Development)
BCM is growing and is adding an additional Supervisory role to the Sales Team!
BCM Insurance Company is a thriving member of the Ontario Mutual Community, serving Niagara and Surrounding areas. Our office is based in Welland, Ontario and was formed in 1880 to service farmers in the fire insurance landscape. BCM has seen substantial growth since its inception and has seen several rebrands over the Company’s history.
OUR CORE VALUES: Trust, Kindness, Service and Professionalism, and these form and guide our organization. OUR MISSION: To ensure kind and professional service within our communities, by building trust, while respecting our legacy. OUR VISION: To provide the best insurance experience by protecting our communities through trust, respect, and mutuality. Our goal is to Provide the best insurance experience possible, by protecting our communities through trust, respect and mutuality. One of our top priorities is our people. We have been recognized, and certified, as a Great Place to Work, and have made a commitment to the Ontario Living Wage Network.
Our work environment includes
Modern office setting Growth & Training Opportunities Community Volunteering Active Social Committee Thriving Culture Social Responsibility Commitment Community Grant Program
With a commitment to personalized service, we offer insurance products covering home, auto, farm and commercial, all handled by our team of dedicated Insurance Advisors & Associates. At BCM, we’re not just about insurance—we’re about fostering lasting relationships with our policyholders. We are on the lookout for a new member to join our fast-growing team! The Insurance Team Supervisor at BCM Insurance plays a key role in supporting the sales team, ensuring smooth operations, and driving performance. This position works closely with the Business Development Manager (BDM) to oversee the sales department, provide guidance to Insurance Advisors and Customer Service Representatives (Associates), and maintain high underwriting quality and service standards. The Sales Supervisor is responsible for training, workflow management, quality assurance, and sales team development, contributing to an efficient and customer-focused environment.
QUALIFICATIONS WE ARE LOOKING FOR
University degree in Business or Communications, or equivalent experience in similar, regulated financial services environments. OTL or RIBO licenced. Chartered Insurance Professional (CIP), CAIB designation or similar considered an asset. Valid Ontario driver’s licence. Experience in sales, business development, coaching, supervision, or team development. Excellent communications and interpersonal skills. Strong customer service skills, particularly in identifying insurance related needs Positive attitude while adapting to changing priorities and taking ownership of one’s own work. Self-starter with a sense of urgency and the ability to work independently with minimal supervision; intrinsically motivated. Demonstrated abilities to lead by example in word and deed.
THE SUCCESSFUL CANDIDATE WILL
Provide regular coaching, mentoring, and support to Insurance Advisors. Help Advisors improve client conversations, quote presentation, follow-up habits, sales confidence, and overall effectiveness. Support new and developing Advisors as they build consistency, independence, and confidence in their roles. Conduct regular Advisor check-ins to review goals, opportunities, challenges, performance trends, and development needs. Assist with onboarding and training related to sales process, lead handling, client communication, quoting standards, documentation, and internal workflows. Support consistent use of BCM’s sales processes, procedures, systems, and client experience standards. Identify coaching opportunities, stalled opportunities, skill gaps, and recurring performance concerns. Work with internal departments to help Advisors resolve workflow barriers and support client needs. Provide feedback and recommendations to the Business Development Manager on sales trends, Advisor development needs, and process improvement opportunities.
Experience
5+ years insurance experience 3+ years supervisory experience 3+ years business development experience, preferably in an insurance or financial services related environment Familiarity with insurance systems
Work Location: In person
Job Type: Full-time, Permanent Schedule: Monday to Friday Salary: $70,000-$95,000
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About BCM (Bertie & Clinton Mutual) Insurance Company
BCM (Bertie and Clinton Mutual) Insurance provides industry leading insurance products exclusively to the Niagara Region & Haldimand. BCM has been serving this region for over 120 years and encompasses a holistic understanding of the territory. As a mutual insurance company, BCM is owned entirely by its policyholders. They give back to local organizations annually in effort to make Niagara a greater community. They are proud to deliver a unique and personalized one-on-one Advisor experience and exceed customer service expectations. At BCM, we have been keeping promises since 1880.