Job Description Customer Service Representative Build your future with us You are driven by customer service and want to contribute to the purpose of a company that strives to help its clients feel confident and secure about their future? As a Customer Service Representative, you will play a key role in supporting policyholders and brokers, with no sales or solicitation involved. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you will accomplish with us As a Customer Service Representative, you will be at the heart of our mission. Here are your main responsibilities: Respond to incoming calls and emails from our clients and partners; Perform follow-ups through outbound calls; Explain, inform, and document files based on the nature of interactions; Update personal information and document new claims requests; Handle complex or special cases and ensure follow-ups within established timelines; Contribute to achieving team objectives in line with established metrics and protocols; Actively participate in daily meetings and suggest improvement ideas. What could accelerate your success in this role We are looking for someone who: Is recognized for their ability to deliver high-quality customer service; Demonstrates strong interpersonal skills and effective stress management; Is known for their ease with computer tools and various software; Why you will love working with us - A work environment where learning and development blend with a shared pursuit of excellence; - A healthy, safe, equitable, and inclusive environment where potential can be expressed and developed freely; - The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces; - Competitive benefits: flexible group insurance, competitive retirement plan, share purchase plan, vacation program and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and more! Apply now and take the lead in your career, where your talent truly matters! Not sure if you should apply? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Company iA Financial Group Posting End Date 2026-07-08 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. 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