Reporting to the Customer Experience Manager, this position is the primary relationship manager for a defined portfolio of valued guests. Acting as the personalized communication channel, this role builds loyalty and increases carded play and revenue through proactive, one-to-one engagement, visit coordination, and exceptional service delivery. This role focuses on creating memorable guest experiences by anticipating needs, answering questions, and ensuring tailored rewards and services are arranged in advance of visits. It also requires careful management of highly confidential player information including gaming habits, responsible gaming concerns, anti-money laundering (AML) situations, and personal details with the utmost discretion, integrity, and adherence to all company policies, regulatory requirements, and privacy legislation.

Serve as the primary contact for portfolio guests, delivering personalized communication, anticipating needs, and coordinating memorable visits. Manage a personal portfolio of up to 250 guests as the subject matter expert for all related daily tasks. Log all interactions and analyze player behaviour to optimize portfolio performance and maximize engagement. Partner with cross-functional teams to coordinate guest visits, share insights, and deliver seamless, high-quality experiences across all touchpoints. Deliver personalized hosting for on-and-off property events, ensuring guests feel welcomed, valued, and supported throughout their visit. Maintain strict confidentiality of guest information, including gaming activity, responsible gaming concerns, anti-money laundering (AML) alerts, and personal details. Participate in other projects and activities as required, in support of SIGA’s priorities.

Successful completion of a four-year bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field. Specialization in sales, customer relationship management, or data analytics is considered an asset. Minimum 4 years’ sales experience, with strong customer relationship focus, such as automotive sales, high-end retail, hospitality sales, or tourism industry. Experience in selling, upselling, and creating tailored purchases for clients using a robust sales management system or customer tracking tool.

Why SIGA?

SIGA is a First Nation employer of choice in the province, with a focus on quality of life and an inclusive work environment that embodies a strong sense of belonging for employees. As a non-profit, 100% of our net income goes back to our communities. Since our inception more than 30 years ago, SIGA has returned $1.9 billion back to our beneficiaries.

For the third consecutive year, SIGA is proud to be named a Saskatchewan Top Employer by Canada’s Top 100 Employers. Now in its 21st year, Saskatchewan’s Top Employers is a special designation that recognizes employers that lead their industries in offering exceptional places to work.

Work Eligibility?

To be employed with SIGA, you must meet the following criteria:

• At least 19 years of age
• Ability to obtain and maintain a Gaming Employee Certificate of Registration from the Saskatchewan Liquor Gaming Authority / Indigenous Gaming Regulators
• You must be legally entitled to work in Canada

Additional Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

For more information regarding this competition, or if you require an accommodation or support, please contact the Talent Acquisition Team at talentacquisition@siga.sk.ca

Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.

Apply today!

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.