Indigenous Services Canada - Regional Delivery Sector - North

Closing date: May 11, 2027 - 23:59, Pacific Time

Reference number
DIS26J-038617-000484

Selection process number
26-DIS-YT-EA-673222

Location
Whitehorse (Yukon)

Salary
$62,533 to $67,699

Level
CR-05

Who can
Persons residing within a 50km radius of Whitehorse, Yukon.

On this page

About the position

Conditions of employment

Operational Requirements

You need (essential for the job)

Language requirements (essential for the job)

You may need (asset qualifications)

Our commitment

Equity, diversity and inclusion

Preference

How to

Hiring organization contact

About the position

Duties
You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquires over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment
Do you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for you!Want to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process
A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, Regional Service Delivery – North, in Whitehorse, Yukon, with various tenure, locations, and/or linguistic profiles.

Important messages
When you to this selection process, you are not ing for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

• HOW TO SUBMIT YOUR APPLICATION -*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED* To submit an application online, please select the button "" at the top of this page.Persons who cannot online or persons with disabilities preventing them from ing online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.INSTRUCTIONS on how to respond to the screening questions:You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria. To do this, you must write detailed explanations and provide concrete examples to demonstrate how you meet each criteria. Note that it will not be sufficient to just mention that the criteria are met or provide a list of past or present experiences.Asset qualification may be invoked for screening, evaluation and/or right fit decision purposes. We strongly encourage candidates to demonstrate in their application how they meet the asset qualifications.When responding to the screening questions, be sure to pay particular attention to the following:When answering the online screening questions, please ensure that you provide concrete examples that speak directly to the experience sought, including details such as where, when and how you acquired the experience.Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you meet each qualification.Include the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.Comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.Your application and your answers to the screening questions will be one of the methods used to assess your ability to communicate effectively in writing. Make sure you provide sufficient details to demonstrate your written communication skills. (Do not use bullet points.)- ASSESSMENT -Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.A variety of methods may be used to assess your suitability throughout this process. Your experience, abilities and skills, competencies may be evaluated through the use of any of the following tools: the online application, written exam, interview, simulation exercise, Candidate Achievement Record and/or Reference Checks.Some assessments may be conducted remotely, including teleconference or videoconference assessments.All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, will be subject to removal from the selection process.- COMMUNICATION -Acknowledgment of receipt of applications will not be sent.Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted.NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis as there may be a deadline for responses.

Conditions of employment

Security: All positions require a Reliability status.Some positions may require any or all of the following Conditions of Employment, which will vary dependent on the position being staffed:Mandatory work hours between 8:00 a.m. and 4:00 p.m. (Local Time) Monday to Friday for a total of 7.5 hours daily.Consent at the time of hire to telephone monitoring.Willingness and ability to work overtime on short notice.Ability to work standby, call back and overtime.Working in a Call Centre environment.Willingness to travel as required to remote or northern locations using a variety of modes of transportation, such as, small aircraft, snowmobiles, cars, all-terrain vehicles in all types of weather conditions.

Operational Requirements

Some positions may require occasional travel.Some positions may require occasional travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION:Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.Candidates must provide proof of education credentials upon request.Candidates with foreign education credentials are required to provide proof of Canadian equivalency.Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.All applicable fees are the responsibility of the candidate and must be paid by the candidate.

Learn more about degree equivalency.

EXPERIENCE:Experience responding to client or provider enquiries.Experience researching information or resolving problems in a customer service environment.Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs.

Applied / assessed at a later date

COMPETENCIES:Communication - Written.Communication - Oral.Ability to use word processing programs.Ability to use spreadsheet programs.Client Service Orientation.Attention to detail.Working effectively with others.Dependability.Judgement.

Language requirements (essential for the job)

Applied / assessed at a later date

English essential - Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language.

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

ASSET EXPERIENCE:Experience working effectively with First Nations, Inuit or Métis clients.Experience working in a call centre environment.Experience providing front line customer service.Experience in account payment processes in an office environment.Experience in determining eligibility and processing benefit requests.Experience analyzing, verifying and processing claims.

ORGANIZATIONAL NEEDS:Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you .

Learn more about diversity and inclusion in the public service.

Indigenous Services Canada is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.Website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.html

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to

Learn more about ing for Government of Canada jobs.

Information you must provide

• Your résumé

We'd like to thank all those who . However, only the people selected for further consideration will be contacted.

Hiring organization contact

Name: Irene Ng, HR Advisor
Email address: dotationnonex-nonexstaffing@sac-isc.gc.ca
Name: Marie Martin, SR MGR, PROG DEL
Email address: dotationnonex-nonexstaffing@sac-isc.gc.ca