CENTRAL SUPPORT - Manager, Payroll & Benefit

New Directions for Children, Youth, Adults and Families is a non-profit community-based organization that provides a diverse range of supports to individuals in a variety of settings. The organization’s mission is to provide responsive and individualized services that foster the hopes and dreams of people and their communities.

Reporting to the Senior Director of Organizational & Human Resources, thePayroll and Benefits Manageris responsible for organization’s bi-weekly payroll processing and benefits administration, ensuring all transactions are completed on time and with the utmost accuracy. The Manager is also responsible for the completion of related ad hoc payments, reconciliations, and audits and is expected to recommend and implement appropriate policies, procedures and controls, in collaboration with other areas within the organization. To achieve the responsibilities of the role and provide excellent internal customer service across the organization, the Manager must lead, mentor and utilize a team payroll and benefits staff.

Specific responsibilities of the position will include, but are not limited to:

• Provides operations and technical leadership to the payroll team, ensuring effective delivery of services.
• Leads the development of payroll processes to comply with federal and provincial payroll legislation, collective bargaining agreements, audit requirements, and organizational policies.
• Manages the annual year-end payroll processes.
• Collaborates with the accounting and finance teams and liaises directly with the payroll system provider.
• Reviews benefit plan enrollment and usage, provides recommendations on plan changes, and participates in annual benefit renewal process.
• Ensures organizational compliance with federal pension plan legislation.
• Gathers feedback from service areas, documents issues, collaborates with leaders on the implementation of payroll and benefits practices, and trains new users on those practices.
• Investigates payroll record inconsistencies with service areas with tact and diplomacy.
• Drafts new or revised payroll related policies, in collaboration other areas impacted.
• Develops, maintains, and analyzes reports from the payroll system as required.
• Implements improvements to processes to enhance efficiency, accuracy, compliance, and system effectiveness.
• Leads regular and ongoing reviews of payroll data integrity and performs audits on data in the payroll system as required.
• Prepares for the annual year-end reconciliations and financial audits and supports the Accounting & Finance through procedure documentation and reporting.

As a leader within the organization, the Manager must remain aware of the need to stay in communication with other service areas and teams, and intentionally foster collaboration. The Manager will be a member of New Directions’ Agency Management Team and will need to work in manner that aligns with New Directions’ values.

The successful candidate will be required to work in-office fully during the onboarding and orientation period. Following that time there will be flexibility for hybrid or remote work, however the majority of the work will continue to be in-office. Throughout the year, work will be required outside of regular business hours to fulfill job responsibilities and as a part of an on-call rotation, with flex time provided. Minimal travel may be required for meetings outside of the head office.

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The successful applicant will have:

• Minimum of five (5) years of experience in Payroll or Benefits Administration, preferably within a social service and/or non-profit setting.
• Minimum of two (2) years of supervisory experience, overseeing the work of a team of Payroll professionals.
• Post-secondary education (degree or diploma) in Payroll or Accounting (or a related field) from a recognized post-secondary institution. A combination of education and experience may be considered.
• Payroll Compliance Professional (PCP) designation is required; Payroll Leadership Professional (PLP) designation is considered an asset.
• Demonstrated experience working with a full HRIS platform (ADP Workforce Now), including processing payroll, maintaining payroll records, data entry, and investigation of discrepances.
• Advanced proficiency in Microsoft Office suite, including Outlook, Excel, Word, Visio, PowerPoint, SharePoint, and Dynamics 365.
• Knowledge of legislation, acts, regulations, and practices affecting payroll functions.
• Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality.
• Proven ability to foster and maintain effective working relationships with internal and external contacts.
• Clear and concise verbal and written communication skills, with the ability to communicate technical payroll practices into plain language for audiences who are unfamiliar.
• A demonstrated awareness and appreciation of diverse cultures and traditions. -Considered assets: -An understanding of the nuances of non-profit and/or social services sectors, -Knowledge of American Sign Language (ASL).

The salary range for this full-time, 70-hour bi-weekly, position is $80,565.03 - $99,103.19 annually, dependent upon education and/or experience. This position is eligible for a full benefits package (which includes Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan).

The successful candidate will be subject to Criminal Record, Child Abuse Registry, Prior Contact, and Adult Abuse Registry Checks.

The closing date for all applications is Wednesday, April 8, 2026.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries.

New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas.

Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.