Client Services Officer

FC1 Consumer Services Officer 1

Regular/full-time; Term/full-time

Public Service Delivery

Residential Tenancies Branch, Consumer Protection

Winnipeg MB

Advertisement Number: 45224

Salary(s): FC1 $63,624.00 - $78,470.00 per year

Closing Date: May 17, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

To be considered for this competition you must submit an application form. See below for further instructions.

Click here to access the application form.

Duties:

The Residential Tenancies Branch is responsible for the resolution of landlord and tenant disputes regarding security deposits, repairs, utilities and other general disputes through investigation, mediation and adjudication. It is also responsible for the regulation of rent increases and enforcing compliance with the regulation. The Branch advises landlords and tenants on the requirements of the legislation through public speaking engagements, correspondence, in-person meetings and by telephone. The Client Services Officer works as part of a team, responding to a high volume of telephone calls and emails, conducts in-person meetings with the public, processes applications, schedules hearings, and manages a caseload of dispute files.

Reporting to the Manager, Client Services, the Client Services Officer provides accurate information to the public on The Residential Tenancies Act, The Life Leases Act and tenancy related sections of The Condominium Act. Information is provided by telephone, personal interview, email, written correspondence and by participating in public education programs and speaking presentations. The Client Services Officer provides assistance to landlords and tenants to resolve residential tenancy disputes informally or by mediated agreement. Other duties include investigating and attempting to resolve security deposits, pet damage deposits and tenant services deposits, and drafting a recommendation for action if the dispute is not mediated.

Why Work for Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries

• Defined pension plan

• Life insurance coverage

• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision

• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more

• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program

• Paid time-off including sick leave, wellness days and family related leave days

• Flexible work arrangements for eligible positions

• Generous vacation entitlements, increasing with years of service

• Parental, maternity, and adoptive leave options

Professional Growth & Development¿

We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

Essential:

• Experience investigating complaints, including identifying client concerns and conducting interviews to gather information.
• Experience interpreting, explaining and applying policies, legislation, and regulations.
• Experience providing customer service by telephone, email and in person.
• Strong verbal communication skills with the ability to communicate effectively with a variaty of stakeholders.
• Strong written communication skills with the ability to create clear and professional documents.
• Ability to work as part of a team
• Excellent interpersonal skills with the ability to establish and maintain effective working relationships with a variety of stakeholders
• Excellent problem solving skills with the ability to resolve complex and sensitive issues.
• Strong organizational skills with the ability to prioritize competing priorities in a work environment with high volumes and strict deadlines.

Desired:

• Experience and/or training in mediation and/or dispute resolution.
• Experience facilitating continuous improvement events and public speaking.
• Ability to communicate (verbal and written) in French
• Experience using Microsoft Teams and Artificial Intelligence (AI) tools, such as Copilot.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide and maintain a satisfactory Criminal Record Check with Vulnerable Sector Check.

• Must possess and maintain a full class 5 Manitoba Driver's licence without restrictions.

• Must be able to travel throughout Manitoba as required and have access to their own transportation.

Apply to:

Advertisement # 45224

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: 204-945-7518

Fax: 204-945-0601

Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

To be considered for this competition you must submit an application form. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit a resume, references, or other documentation at a later point if invited for further consideration.

Click here to access the application form.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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