Commercial Service Coordinator

Be the reason our clients stay confident—and our service work stays on track.

At Paramount, we don’t just maintain buildings—we help keep businesses running.

From commercial service calls and repairs to renovation support, our team coordinates the people, vendors, and details that keep projects moving and clients taken care of.

We’re growing and looking for a Commercial Service Coordinator who thrives in a fast-paced environment and knows how to keep multiple moving parts organized. This role is ideal for someone with experience in commercial service operations, facility maintenance, construction support, or trade service coordination—someone who understands how service work flows and knows how to keep communication clear between customers, field staff, vendors, and leadership.

If you’re known for exceptional customer service, strong follow-through, and the ability to keep jobs moving from request to completion, we’d love to meet you.

What You’ll Do

You’ll be the central communication hub between clients, field staff, vendors, and leadership—helping ensure service work is handled efficiently, professionally, and accurately.

Responsibilities:

• Serve as the first point of contact for incoming service requests, providing professional and responsive customer service by phone and email.
• Gather complete and accurate job details from customers, technicians, vendors, and internal staff to support scheduling, pricing, and execution.
• Coordinate and dispatch technicians for commercial service calls, maintenance work, and project-related tasks.
• Build strong working relationships with clients, vendors, subcontractors, and field teams.
• Track service calls and project progress from request through completion, ensuring timelines and updates are communicated.
• Follow up with technicians, vendors, and internal staff to collect updates, confirm progress, and resolve outstanding items.
• Work closely with leadership and field staff to gather information needed for pricing, estimates, scheduling, and materials coordination.
• Maintain accurate work orders, scheduling records, service documentation, and project status updates.
• Monitor timelines, priorities, and job details to ensure nothing falls through the cracks.
• Support office operations and administrative coordination as needed.

What We’re Looking For

Experience:

• 3+ years in commercial service coordination, dispatching, operations support, project coordination, administrative support, or customer service
• Experience in one or more of the following industries strongly preferred:
  • Commercial construction
  • Facility maintenance
  • HVAC
  • Plumbing
  • Electrical
  • Building services
  • Commercial repair/service operations
  • Property management
  • Restoration services

Please note: This is not a transportation or freight dispatch role. Experience in commercial service or trade coordination is strongly preferred.

Skills:

• Exceptional phone communication and customer service skills
• Ability to build strong professional relationships with customers, staff, vendors, and subcontractors
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple jobs, priorities, and moving timelines simultaneously
• Strong follow-through and proactive communication
• Comfortable gathering detailed job information and coordinating multiple stakeholders
• Calm, adaptable, and solution-oriented when priorities shift

Technical Skills:

• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with scheduling platforms, CRM systems, dispatch software, or work order systems is a plus

What Success Looks Like

In this role, you will:

• Deliver excellent customer service that builds client trust
• Keep technicians, vendors, and internal teams coordinated and informed
• Ensure leadership has accurate job details for pricing and scheduling
• Track jobs proactively from request to completion
• Maintain clear communication so nothing gets missed
• Help Paramount deliver responsive, organized, professional commercial service

Compensation & Benefits

• $20–$23/hour, depending on experience
• Benefits package
• Growth opportunities within a stable and growing company

Why Join Paramount?

This is more than an administrative role—it’s a key operational position that directly impacts customer satisfaction and project success.

You’ll be a vital part of keeping service work organized, customers informed, and projects moving forward.

If you enjoy helping people, solving problems, building strong relationships, and keeping operations running smoothly—we’d love to hear from you.

Apply today and help keep Paramount running strong.

About Paramount Services Ltd.:

Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 30 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in Manitoba but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing, electrical and carpentry journeypersons, and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance – we do it all.