Under the general supervision of the Senior Clerk of Customer Service, the Customer Service Representative is responsible for processing and verifying payments in Realty and Business Tax; handling and processing of all correspondence received by the Department; responding to customer enquires’ and for providing customer service in a professional manner either in-person, over the phone or via written communication, in accordance with Citizen / Customer Service Administrative Standard No. AD-010.

As the Customer Service Representative,your duties will include:

• Process and verify payments for Realty and Business Tax Accounts
• Provide accurate information regarding Realty and Business Tax
• Implement Realty and Business Tax calculations
• Perform tasks related to roll and bill production
• Integrate new programs/changes, as related to Realty and Business Tax, into their work
• Facilitate seasonal staff training
• Perform other related duties consistent with the classification

Your education and qualifications include:

• High School Graduation or equivalent

• Post secondary education accounting, office/business administration or equivalent experience in an office/clerical environment or an equivalent amount of related experience

• 24 months prior related work experience

• Excellent verbal and written abilities in both English and French.

• Demonstrated ability to communicate effectively in French and English both orally and in written correspondence.

• Interpersonal skills demonstrating an ability to establish and maintain good working relationships with collegues and internal clients.

• Strong verbal communication skills that demonstrate an ability to effectively communicate complex sensitive information to a diverse client group

• Strong written communication skills.

• Data entry and verification skills with the abilty to verify data with accuracy across various sources

• Ability to maintain composure and deal tactfully and diplomatically with difficult situations.

• Ability to exercise sound judgment and react resourcefully under pressure.

• Ability to work independently to coordinate work to meet multiple competing priorities

• Ability to make accurate mathematical calculations.

• Ability to analyze information for accuracy from various sources.

• Strong computer and website navigation skills and the ability to quickly learn and adapt work to new databases and applications

• Demonstrated proficiency in the operation of a personal computer using Microsoft Windows, Word (Basic), Excel (Basic), and Outlook.

• Knowledge of the functions of the Assessment and Taxation department is an asset.

-IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Completion of a Police Information Check, at candidate expense, satisfactory to the City of Winnipeg prior to finalization of employment offer.