##Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

##Description:

We’re revolutionizing the way humanity eats, and there’s a lot of room for optimization and growth. That’s where you come in. Your inventiveness will help us continue to drive innovation, making an impact on the reliability, performance, and scalability of Skip’s industry-leading technology.

Location: Hybrid- 3 days a week from our Winnipeg office & 2 days working from home

Reporting to: Team Lead , Enterprise IT

##What’s On Your Plate:

• Provide end-user support within the office environment, ensuring appropriate processes are followed and effective support is in place
• Deliver a high standard of service, maintaining quality and a positive end-user experience
• Support the availability, security, and scalability of the IT services platform
• Contribute to the service roadmap and help plan for future business needs
• Manage workload effectively and support wider team priorities as needed
• Communicate clearly and professionally with end users, peers, stakeholders, and the wider business, including updates, changes, and key information
• Remain calm under pressure and handle difficult situations in a professional manner
• Keep tickets updated with detailed and accurate information in line with service targets
• Share relevant knowledge, including SME updates and key takeaways from training or learning opportunities
• Work collaboratively with the wider team, support peers where needed, and contribute positively to the team environment
• Complete management-assigned tasks in a timely manner and communicate progress clearly

##Recipe for Success:

• 1–2 years of experience in an IT support, service desk, or end-user support role
• Strong customer service mindset with the ability to provide effective and professional user support
• Good foundation in troubleshooting hardware, software, account, and access-related issues

##Technical skills in the following areas:

• ##Experience supporting Windows, macOS, and ChromeOS devices
• Experience with collaboration and support tools such as Google Workspace, Slack, Jira and Confluence
• Experience with identity, access, and device management tools including Okta, Intune, Jamf Pro, Active Directory, Google Admin Console, and SCCM
• Exposure to ticketing systems, remote support tools, and asset management platforms
• Familiarity with AI tools, basic scripting or automation (desirable)

##Soft skills:

• Clear written and verbal communication skills
• Strong attention to detail and organizational skills
• Able to work independently with a strong sense of ownership and accountability
• Comfortable working in a fast-paced support environment with changing priorities
• Proactive, reliable, and eager to learn new tools, systems, and processes
• Strong problem-solving mindset with a practical, user-focused approach
• Confident in undertaking work assignments with a moderate level of guidance and direction

##At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels

Are you ready to take your seat? Apply now!

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