Guest Care Agent Jobs in Winnipeg, MB
Create alert for “Guest Care Agent”
Winnipeg, MB
Guest Care Agent
Guest Care Agent
Guest Services Agent
Guest Services Agent
Guest Service Agent
Guest Service Agent
Room Reservation Sales Agent
Room Reservation Sales Agent
Host / Hostess / Guest Service Leader - JOEY Polo Park
Host / Hostess / Guest Service Leader - JOEY Polo Park
Host / Hostess / Guest Service Leader - JOEY Kenaston
Host / Hostess / Guest Service Leader - JOEY Kenaston
Host / Hostess / Guest Service Leader - JOEY Polo Park
Host / Hostess / Guest Service Leader - JOEY Polo Park
Guest Service Supervisior
Guest Service Supervisior
Guest Services Representative
Guest Services Representative
Server - JOEY Polo Park
Server - JOEY Polo Park
Server - JOEY Kenaston
Server - JOEY Kenaston
Baker
Baker
Line Cook / Prep Cook - JOEY Polo Park
Line Cook / Prep Cook - JOEY Polo Park
Agent intermédiaire - Finances
Agent intermédiaire - Finances
Cook 2
Cook 2
Data Systems Agent
Data Systems Agent
Server Assistant or Host
Server Assistant or Host
Data Systems Agent
Data Systems Agent
Supervisor
Supervisor
Supervisor
Supervisor
About the role
CORE DUTIES
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Provide excellent customer service to internal and external guests.
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Monitor the phone queue to answer guest calls promptly and professionally.
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Communicate with guests by following the company’s resolution processes, which are based on Product Knowledge, Customer Service guidelines, and a Decision Calculator.
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Process Extended Warranty claims, including probing to determine issues, eligibility for coverage and best resolution method.
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Contact guests through outbound queue to:
o Provide updates on open service order status, apprise of resolution decisions, and schedule technicians.
o Book deliveries and advise of delivery/technician timeframes.
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Negotiate resolutions with guests with regards to their product within authorized policies and amounts.
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Accurately opens, monitors, and closes Customer Service Orders using Standard Operating Procedures (SOP’s) including proper allocation of costs.
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Accurately records Delivery Completion Data.
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Complete Customer Invoicing.
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Invoice and shipping documentation reconciliation as required.
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Initiate parts ordering.
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Greeting guest in person and answer telephone inquiries regarding deliveries as required.
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Reviews scheduled deliveries.
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Understand and follow all safe work practices and rules.
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Ability to balance the needs of the guest with the business requirements of the organization.
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Execution of extended protection plan sales.
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Demonstrates the company’s values in all aspects of their work performance.
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Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.
SUCCESS METRICS
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Ensuring Guest Centric ideals with providing timely, professional, and effective customer service to both internal and external guests.
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Effectively process Extended Warranty claims, Customer Service Orders, and invoicing accurately and in compliance with Standard Operating Procedures (SOPs), ensuring proper allocation of costs and timely resolution of issues.
QUALIFICATIONS
EXPERIENCE
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Experience in an in-bound call centre or help desk an asset.
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Good computer skills with working knowledge of Microsoft Office products and ability to learn in-house computer programs.
EDUCATION
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High School Diploma with 1-2 years customer service experience preferred.
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Combination of education and experience will be considered.
CORE COMPETENCIES
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Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect.
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Ability to maintain composure and work well under pressure/stress.
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Well organized with ability to prioritize and juggle multiple tasks.
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Ability to work independently.
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Excellent negotiation skills.
WORK PARAMETERS
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Normal working hours fall between 8am – 5pm Central Standard Time.
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Evenings and Weekends as required.
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Observes National Holidays of country of employment and Office Closures of head office of record.
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About Dufresne
Welcome to the Dufresne Furniture & Appliances Indeed page!
The Dufresne Story: Home Grown, Family Owned & Community Oriented
Our Founder - Doug Dufresne: The Dufresne story is shaped by the dedication and determination typical of Saskatchewan farmers in the early 1940s. Doug Dufresne may not be able to recall those early years growing up in Saskatchewan, but it's fair to say the work ethic, respect and kindness he learned from his parents, which he and his wife Eva passed along to his three sons, remains the foundation of Dufresne today.
Doug and Eva Dufresne opened the first Dufresne Furniture & Appliances store in 1986 in their hometown of Kenora, Ontario. This second career came after the successful sale of their service station businesses and a restless attempt at retirement. It would prove again that the combination of Doug's passion for helping people and serving the community and Eva's meticulous management skills is the foundation for success in business and in marriage. In 2013, we were proud to celebrate Doug and Eva's 50-year wedding anniversary!
Growing The Family Business: Our second location opened in 1993 and our third store, also in Winnipeg, was in business by 1996.
Dufresne Furniture & Appliances continued to grow from a seven member team in Kenora, Ontario to nearly 400 team members today across Manitoba and Ontario. We opened stores in Swan River, Selkirk, Portage la Prairie and Brandon and expanded in Northwestern Ontario and into Ottawa, Ontario. By 2009, the Dufresne brand had grown to 11 stores across the two provinces.
In 2016, Dufresne marked their 30th anniversary with the opening of their 12th location, opening their doors in the city of Steinbach, Manitoba!
Dufresne Furniture & Appliances is continuing to grow, breaking through in new markets, welcoming their 13th location in Prince Albert, Saskatchewan and their 14th in Saskatoon, Saskatchewan in August of 2017.
The Dufresne Brand Today: The Dufresne family remains core to our business, with Doug, Eva, and their sons forming the foundation of the company. Mark Dufresne is our CEO, while Shaun Dufresne is a leader in our Dufresne brand. Today, a third generation joins the ranks with 5 grandchildren involved in daily operations. Doug and Eva still work on special projects and are often seen at the home office in Winnipeg and at special events in the community. The small-town work ethic, respect and kindness that Dufresne originally cultivated are still prevalent today in our values of people, passion, performance and promise.
Among the very best is our current leader, Mike Linton, President and CFO, who has been with TDG for over 25 years. Mike is supported by a highly engaged, experienced, and dynamic team. Together, they work closely with Mark and our executive team on all areas of our operation to reinforce the mission, vision, values, beliefs and culture the Dufresne family established starting with that first store in Kenora, Ontario and to provide a better experience to our teams, our community, and our guests.
We are proud to continue to focus on the customer service model we learned from Doug Dufresne. For that reason, we employ our own professional delivery teams, courteous call centre professionals and experienced repair technicians. We believe we can offer a better experience because we find, hire, and train the best people.
We are always seeking passionate, goal-oriented individuals to join our teams. If you are interested in beginning a career with our company, we encourage you to check our job listings for more information regarding the current available positions.
But keep an eye out! We are constantly adding new jobs and updating current listings.
Thank you for viewing our page and we hope you find what you are looking for.
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