Residential Tenancies Officer (Investigation Services Officer)

FC2 Consumer Services Officer 2

Regular/full-time

Public Service Delivery

Residential Tenancies Branch (RTB), Consumer Protection

Winnipeg MB

Advertisement Number: 45255

Salary(s): FC2 $72,191.00 - $89,251.00 per year

Closing Date: May 31, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created to fill similar regular or term positions within the Province and will remain in effect for 12 months.

The Department of Public Service Delivery is looking for a qualified candidate to fill the Residential Tenancies Officer position located in Winnipeg.

Duties:

Reporting to the Manager of Investigation Services, the Residential Tenancies Officer is responsible for conducting on-site rental unit inspections, assessing repair issues with respect to compliance with legislation governing health, safety and building standards; and issuing orders with written reasons in areas of non-compliance. The officer works with landlords and tenants to ensure that repairs are completed in a timely fashion. The officer will enforce outstanding orders in accordance with The Residential Tenancies Act and branch policies, including the investigation of abandoned personal property, lockout, utility shutoffs, collection and disbursement of rents, hiring of contractors to complete the repairs and ensuring repair work is completed in a manner that complies with the order. The officer also advises landlords and tenants on the requirements of the legislation through public speaking engagements, correspondence and over the telephone.

Why Work For Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries

• Defined pension plan

• Life insurance coverage

• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision

• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more

• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program

• Paid time-off including sick leave, wellness days and family related leave days

• Flexible work arrangements for eligible positions

• Generous vacation entitlements, increasing with years of service

• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

Essential:

• Post-secondary education and/or a combination of education and relevant experience in business administration, law enforcement, or fields related to health, safety, and building standards.
• Experience conducting investigations and interviews to gather information and make well-informed decisions.
• Experience interpreting and ensuring compliance with applicable Acts, regulations, and policies.
• Excellent interpersonal skills including the ability to work well with internal and external stakeholders.
• Excellent written communication skills with experience preparing clear and concise documents for a variety of audiences.
• Strong verbal communication skills with the ability to convey technical information to diverse stakeholders.
• Excellent organizational and time-management skills with the ability to manage heavy caseloads with competing priorities in high-volume, deadline-driven environments while ensuring accuracy and attention to detail.
• Strong problem-solving and decision-making abilities, with sound judgment in complex or challenging situations.

Desired:

• Knowledge of residential tenancies legislation.
• Experience and/or practical knowledge of mediation and/or dispute resolution.
• Experience evaluating financial reports and performing computations for analysis.
• Experience using Microsoft Teams and Artificial Intelligence (AI) tools, such as Copilot.
• Ability to communicate in French is an asset.

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must be able to provide and maintain a satisfactory Criminal Record Check with Vulnerable Sector Search

• Must be able work overtime on short notice to conduct required inspections related to lockouts, distraints, utility shut offs, and other investigations

• Must have a valid Full Class 5 Manitoba driver's licence, access to a vehicle and the ability to travel within the Province of Manitoba for government business

• Must be physically capable of performing duties such as standing, crouching, lifting, climbing stairs, working at heights, and entering confined spaces within rental units or residential complexes

Apply to:

Advertisement # 45255

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: 204-945-7518

Fax: 204-945-0601

Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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