POSITION OBJECTIVE

Reporting to the General Manager, Gather, the Gather Server will work diligently to ensure our guests receive quality products and have a wonderful experience that exceeds their expectations when they visit Gather Craft Kitchen & Bar. They will ensure the accuracy of food and drink orders taken, the prompt delivery of orders, correct cash handling procedures and transactions, and maintain a tidy section. Servers will provide warm and caring service and exhibit deep “ownership” of the restaurant and its unique mission. Servers will engage guests through a menu that highlights food and drink as a cultural unifier.

Additional responsibilities include assisting with new staff training and coaching, following health & safety regulations, and assisting peers when required.

KEY ACCOUNTABILITIES

Serving

·         Provides exceptional customer service to all guests by greeting and acknowledging all guest they come in contact with.

·         Assist guests in selecting food and beverage choices by highlighting Gather menu and beverage offerings.

·         Answering food preparation questions and seek guidance from kitchen staff on special dietary requirement questions.

·         Records and transmits guests orders to kitchen ensuring options and dietary requirements are clearly recorded.

·         Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest spills or other special needs on a continual basis.

·         Punch orders into POS; issues billings and accepts payment from guests.

·         Acts as ambassador to APC and Park Hospitality answering questions about attractions and special events happening both in the restaurants and within the park as a whole.

Training and Administration

·         Assists with the training of new servers.

·         Coaches and mentors junior serving staff on an ongoing basis.

·         Intervenes and aids staff when necessary to promote customer satisfaction.

·         Ensures all areas are stocked and operating efficiently to maximize Park Hospitality revenues.

·         Ensures maintenance of the restaurant and equipment to Park Hospitality standards.

·         Enforces proper sanitation and preparation practices and procedures.

·         Ensures compliance with effective cash management and cash-out procedures.

·         Acts as a key holder for opening the restaurant when required.

·         Acts as a liaison between the kitchen staff and front of house staff to resolve problems.

General Duties

·      Adhere and comply with all Compass Group Canada and Park Hospitality policies, safety regulations and safe work practices that will ensure a safe work environment.

·      Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.

·      Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.

·      Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.

·      Perform other related duties and responsibilities as required.