POSITION OBJECTIVE

Reporting to the General Manager (GM)) of Gather, the Bartender will have outstanding customer service and deliver high quality beverage items to Gather guests to execute a best-in-class experience. The Bartender, Gather will be a master of their beverage craft through presentation, precision, and care while providing guests with a positive, warm, and engaging service. The Bartender will provide their expertise on cocktails and wine recommendations based on guest preferences while highlighting food and drink as a cultural unifier.

Additional responsibilities include assisting with new staff training and coaching, following health & safety regulations, and assisting peers when required.

KEY ACCOUNTABILITIES

Bartending

·         Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact with.

·         Assists patrons select food and beverage choices by presenting menu and offering cocktails/beverages and courses.

·         Explains menu options to patrons.

·         Answers food and beverage preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.

·         Records and transmits customer’s orders to kitchen ensuring options are clearly recorded.

·         Punches orders into POS; issues bills and accepts payment from customers.

·         Acts as ambassador to APC answering questions about attractions and special events happening both in the restaurants and within the park as a whole.

·         Ensure service excellence standards to enhance and improve the guest experience.

·         Monitor inventory and restaurant supplies, ensuring sufficient stock levels.

·         Adhere to all LGCA and MB Health regulations. 

·         Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, ensuring that any safety hazards are identified and rectified.

·         Ensure cleanliness and hygiene is maintained in the restaurant areas including refrigerators, storerooms and that food products are rotated to ensure high standards of freshness.

·         Assist in the deliveries to ensure the products have been delivered, stored, and secured according to the standards set by provincial health regulations when required.

·         Respond in a positive and timely manner to all internal and external guest requests and complaints.

Training and Administration

·         Assists with the training of new bartenders.

·         Coaches and mentors junior bartending staff on an ongoing basis.

·         Intervenes and aids staff when necessary to promote customer satisfaction.

·         Ensures all areas are stocked and operating efficiently.

·         Ensures maintenance of the restaurant and equipment to Park Hospitality standards.

·         Enforces proper sanitation and preparation practices and procedures.

·         Ensures compliance with effective cash management and cash-out procedures.

·         Acts as a key holder for opening the restaurant when required.

·         Acts as a liaison between the kitchen staff and front of house staff to resolve problems.

General Duties

·      Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.

·      Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.

·      Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.

·      Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.

·      Perform other related duties and responsibilities as required.