Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Thrift Store Clerk provides customer service to customers, sorts incoming products, and assists the Supervisor in the maintenance of all store operations.

Accountabilities:

Customer Service

• Takes responsibility for the accurate completion of all customer transactions including Visa. Debit, etc.
• Communicates with costumers to provide product and store information.
• Complete daily cash-out and sales receipt summaries and bank deposit documentation as per Thrift Store policy
• Contributes to meeting store sales budgets by maintaining customer service standards
• Contributes to the safety of staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)

Product Handling

• Receive, sort and price donations based on store policies.
• Place priced product on floor racks and shelves
• Remove product from and keep clean donation bin
• Discard unusable and old product to Thrift Store garbage
• Rotate floor product as per Thrift Store policy
• Implements store layout plans to attract customers including window displays and merchandise displays
• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions
• Protects the store from inventory shrinkage by close visual monitoring

Volunteers

• Work with Thrift Store volunteers and provide direction as required by Store Supervisor

Thrift Store Cleaning and Upkeep

• Assist in daily cleaning duties of the Thrift Store including sorting areas, staff washroom, store product areas (shelves and racks), floors, windows, change rooms and exterior donation receiving areas (store main and rear entrances) and as directed by supervising staff

Working Conditions:

• This is a casual, on call position with no guaranteed hours. Flexibility in schedule will be required.
• There may be some level of stress involved when working with “high demand” clients and during times when significant amounts of donations are received and require sorting and/or disposal.

Education and Experience Qualifications:

Education, Qualifications, Experience and Certifications:

• Grade 12 Education
• Up to 3 months experience in retail and customer service
• Ability to perform cash register duties
• Be conscientious of good customer service; treat customers with respect.
• Some understanding and knowledge of clothing, fabric and furniture value and usefulness to be able to sort, price and display appropriate donations

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to work within the mandate of and embrace the mission of The Salvation Army
• Willingness to adhere to the Mission Statement and values of The Salvation Army
• Ability to maintain confidentiality
• Effective communication in English
• Excellent team and interpersonal skills.
• Duties involve standing for long periods of time and/or lifting items weighing up to 15kg (33lbs).
• Dress appropriately for the job – professional casual.
• Willing and able to work flexible hours.
• Effective time management and organizational skills
• Self-directed and motivated
• Ability to work independently and within a team

The successful incumbent will be required to complete/provide:

• Valid Police Check
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Participate in mandatory yearly training

Compensation:

The target hiring range for this position is $21.06 to $21.54 with a maximum of $22.02.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.