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laval
Customer Experience Specialist I - 1st shift
Customer Experience Specialist I - 1st shift
Customer Experience Specialist I - 2nd shift
Customer Experience Specialist I - 2nd shift
Customer Experience Specialist I - 1st shift
Customer Experience Specialist I - 1st shift
Customer Experience Specialist I - 2nd shift
Customer Experience Specialist I - 2nd shift
Production Planner
Production Planner
Production Planner
Production Planner
(à durée déterminée) Responsable de la Sécurité du Site /(Fixed-Term) Site Security Manager
(à durée déterminée) Responsable de la Sécurité du Site /(Fixed-Term) Site Security Manager
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Customer Experience Specialist I - 1st shift
About the role
POSTE: Spécialiste de l’expérience client LIEUX: Laval, Canada, QC SOMMAIRE DU POSTE Le (la) Spécialiste de l’expérience client offre un support client de haute qualité et résout les problèmes en utilisant les technologies de téléphone, courriel et clavardage. Ce poste est responsable de la saisie des commandes et de la gestion des préoccupations générales des clients, qui peuvent inclure les erreurs d’expédition, les retours et les écarts de prix, en escaladant les situations au besoin afin de s’assurer que les problèmes sont traités en temps opportun.
Le (la) spécialiste opérant à ce niveau devra utiliser les compétences acquises par la formation, l’éducation ou l’expérience pour remplir ses responsabilités quotidiennes. De plus, ce rôle implique de travailler en équipe afin de maximiser la performance individuelle et collective.
RESPONSABILITÉS
- Gérer les appels des clients, des commerciaux et des utilisateurs finaux
- Répondre aux courriels, aux demandes des clients, aux informations sur les produits, aux états de commande et aux questions des utilisateurs finaux
- Saisir et traiter avec exactitude les commandes clients dans le système ERP en temps opportun
- Générer des devis pour les clients
- Développer et maintenir une base de connaissances sur les offres de produits en évolution
- Fournir un excellent service client de qualité en établissant des relations avec les clients existants et commerciaux
- Résoudre de façon proactive les problèmes des clients
APTITUDES
- Excellentes habilités en communication et en relations interpersonnelles
- Solides capacités opérationnelles ainsi qu’une aptitude à gérer plusieurs tâches simultanément tout en respectant des délais serrés
- Avoir le souci du service à la clientèle
- Être attentif aux demandes des clients
- Capacité à gérer efficacement les situations stressantes
QUALIFICATIONS
- Minimum de 5 ans d’expérience en service à la clientèle
- Maîtrise et connaissance des logiciels Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Expérience dans l’utilisation d’un système ERP pour gérer et mettre à jour avec exactitude les données d’entreprise pertinentes
- Expérience dans un environnement de travail dynamique, avec de bonnes compétences en gestion du temps et un haut niveau d’organisation
POSITION: Customer Experience Specialist LOCATION: Laval, Canada, QC JOB SUMMARY The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is responsible for order entry and managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.
The Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. In addition, this role will be working in a team environment, working to maximize individual and overall team performance.
RESPONSIBILITIES
- Manage calls from customers, salespeople and end users
- Respond to emails on customer inquiries, product information, order statuses and end user questions
- Accurately enter and process customer orders in the ERP system in a timely manner
- Generate quotes for customers
- Develop and maintain a knowledge base on evolving product offerings
- Provide excellent quality customer service by building relationships with existing and business customers
- Proactively resolve customer issues
SKILLS
- Excellent communication and interpersonal skills
- Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
- Demonstrate a strong commitment to customer service
- Be attentive to customer requests
- Ability to effectively handle stressful situations
QUALIFICATIONS
- Minimum of 5 years customer service experience
- Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
- Experience in working with an ERP system to manage and update relevant business data accurately
- Experience with working in a fast paced environment, with time management skills and high level of organization.
About Protective Industrial Products
Protective Industrial Products, Inc., or PIP, is a US-based company with operations around the world. In 1984, PIP started as a supplier of gloves. Today, PIP is a global PPE leader in worker safety with more than 1,500 employees across 20+ global locations.
With a diversified product line of over 10,000 products and 1.5 million square feet of warehousing, PIP is dedicated to delivering innovative safety products and a best-in-class customer experience. Each day, we seek to develop, train and provide our customers with innovative safety products that help keep workers safer, more comfortable and more productive.
At PIP, our relentless focus on customer satisfaction is at the center of everything we do. We are constantly working to ensure we’re not just meeting but exceeding our customers’ expectations. By working closely with distributor partners, we obtain a better understanding of their challenges and gain insights on how we overcome their challenges together. By jointly serving the market and leveraging PIP’s best-in-class field support, training and market expertise, we keep end-users safe and protected.
Our nine North American-based manufacturing facilities enable us to provide safety solutions that are tailored to customer needs. These factories work with our team of product managers, specialists and field quality control technicians to ensure the highest level of product performance and secure proprietary technologies that support us being first-to-market.
With nearly forty years of Safety expertise, industry-leading brands, quality products and best-in-class customer service, PIP is your trusted partner in Safety. Today, when we say that we are Bringing the Best of the World to You® it’s not just about products; it’s about knowledge, our long-standing history of developing innovative products that protect end-users and our commitment to serving our customers better than anyone else in the market.