Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Manager, Events, and Tourism, the Tourism Ambassador position is responsible for promoting Whitby as a destination of choice by creating a welcoming place for visitors to get information on the community.

The Whitby Tourism Visitor Centre is located along the Waterfront near Shirley Scott Park to support making tourism at the waterfront a priority as identified in Destination Whitby – Tourism Strategy 2022 – 2025 and the Community Strategic Plan. This seasonal position will help improve the visitor experience and contribute to the economic impact of Tourism in the Town of Whitby by providing a place for visitors to connect with an enthusiastic individual who has knowledge of Whitby and the area.

Responsibilities include:

• Providing information and assistance to tourists and residents about local attractions, special events, shopping, dining, accommodations, transportation and activities.
• Inspire visitors with their passion for the local culture, history, food and attractions.
• Respond to inquiries either face to face, or via email and phone about the Town of Whitby’s tourism attractions, visitor experiences and possible excursions.
• Ensuring tourist or visitor information includes guides, maps, or other resources are available and up to date.
• Deliver exceptional customer service and maintain a positive working environment.
• Handling customer complaints: ensuring that customer issues are addressed and resolved.
• Maintain the cleanliness and organization of the visitor centre.
• Perform administrative tasks and handle operational tasks (putting out and putting away bistro tables at the beginning and end of the day) as related to the visitor centre.
• Assist with creating and maintaining social media content and distribution of brochures.
• Monitors and reports on performance metrics, staff/visitor feedback and observations.
• Assist the Events team with duties as assigned as it pertains to the planning and delivery of Special Events throughout the Town as required; and,
• Other duties as assigned.

Who You Are

Our Creative Communities team is looking for an enthusiastic, solutions-oriented team player who is passionate about Whitby and who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work.

You value partnerships. Your excellent communication and interpersonal skills coupled with your experience enables you to skilfully build, establish and maintain positive working relationships. You demonstrate tact, diplomacy and sound discretion when working with staff, vendors, volunteers, and the public. You understand organizational and political sensitivities and priorities and act accordingly.

A high volume of work does not intimidate you. As far as you’re concerned, anything worth doing is worth doing right, every single time. You use organizational skills and abilities to plan, initiate, organize and prioritize your work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines. You evaluate situations, recognize potential - and potential issues – then do your research and make recommendations based on the consideration of multiple variables and perspectives.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant you will possess:

• High School Graduation, with additional education in tourism or hospitality, or an equivalent combination of education and experience.
• Minimum of 1 - 2 years’ experience working in a public facing role requiring a high degree of responsibility and self-direction as well as problem solving resolution.
• Ability to act in a customer service function and engage with the public from many socially diverse backgrounds.
• Experience with Microsoft Office (Outlook, Word, Excel), and Adobe Creative Suite, social media and scheduling software; and,
• Valid Class G driver’s license.

What We Offer You

Salary Range/Hourly rate:

$21.14 - $23.53

Hybrid information:

Frontline

Hours:

Flex hours, including days, evenings and weekends (maximum of 24 hours per week).

Closing Date:

March 26, 2026

Vacancy Statement: Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

Our commitment to Inclusion, Diversity, Equity, and Antiracism
At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation
The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.