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TITLE: MEMBER SERVICE REPRESENTATIVE II POSITION CLOSE DATE: AUGUST 20, 2026 LOCATION: MELITA, MB BASIC FUNCTION: THE POSITION IS RESPONSIBLE FOR RESPONDING TO MEMBER CLIENT INQUIRIES AND TAKING ACTION TO RECONCILE DISCREPANCIES IN RECORDS AND ACCOUNTS. ROUTINELY RECEIVES AND PAYS CASH OR OTHER NEGOTIABLE ITEMS, IS RESPONSIBLE FOR CUSTODY, BALANCING AND SECURITY OF CASH, MAINTAINS ASSIGNED CASH LIMITS AND BALANCING OF DAILY TRANSACTIONS. PERFORMS A VARIETY OF ROUTINE ACCOUNTING FUNCTIONS INCLUDING THE RECONCILIATION OR BALANCING OF SUBSIDIARY LEDGERS AND GENERAL LEDGER REPORTS. THE POSITION RESPONDS TO MEMBER CLIENT INQUIRIES ON ALL BRANCH PRODUCTS AND SERVICES AND IDENTIFIES OPPORTUNITIES TO CROSS SELL OR REFER SALES OPPORTUNITIES TO OTHER STAFF. RESPONSIBILITIES: * MAINTAIN CUSTODY OF CASH DRAWER AND DAILY CASH HOLDINGS AND RECONCILE CASH ON HAND. * RECEIVES CASH AND CHEQUES FOR DEPOSIT, VERIFIES AMOUNTS AND EXAMINES CHEQUES FOR ENDORSEMENT AND PROCESSES TRANSACTIONS. * CASH CHEQUES AND WITHDRAWAL RECEIPTS WITHIN DISCRETIONARY LIMIT, PAYING OUT MONEY AFTER VERIFYING SIGNATURE AND CHECKING FOR COVERAGE. * PROCESS OTHER TRANSACTIONS AS REQUESTED BY MEMBER CLIENTS INCLUDING TRANSFERS, UTILITY PAYMENTS, LOAN PAYMENTS AND CREDIT CARD ADVANCES. * ASSIST MEMBERS WITH MORE COMPLEX FINANCIAL INQUIRIES AND/OR PROBLEMS SUCH AS CERTIFICATION OF CHEQUES, SETTING UP STOP PAYMENTS AND HOLDS. * ORDER/PROCESS PERSONALIZED CHEQUES. * IDENTIFY OPPORTUNITIES TO PROMOTE, UP-SELL OR CROSS-SELL ALL CREDIT UNION PRODUCTS MAKING REFERRALS WHEN NECESSARY. * RESPOND TO MEMBER INQUIRES, BOTH IN PERSON AND BY TELEPHONE AS DETERMINED BY THE BRANCH ORGANIZATIONAL STRUCTURE BY RESPONDING TO MEMBER NEEDS. * FILE REPORTS, AND OTHER CREDIT UNION DOCUMENTS AS REQUIRED. * MAY HOLD SECOND COMBINATION FOR BRANCH VAULT, TREASURY, NIGHT DEPOSITORY OR ATM, KEEPING SECURITY OF COMBINATION AT ALL TIMES. * MAY BE RESPONSIBLE FOR RECONCILING UTILITY PAYMENTS BY BALANCING ACCOUNTS AND PREPARING APPROPRIATE REMITTANCES. * MAY PROCESS REMITTANCES BY BALANCING ACCOUNT, REMITTING FUNDS TO CUCM AND SCANNING REMITTANCES. * MAY PROCESS INCOMING AND OUTGOING WIRES AND UPDATE RECORDS. * MAY PROCESS POSTDATE ITEMS FROM POST DATED BOX. * ADMINISTRATIVE AND SHARED FUNCTIONS MAY BE ROTATED TO ENSURE CROSS TRAINING. * OTHER DUTIES AS DEEMED NECESSARY AND DIRECTED BY YOUR IMMEDIATE SUPERVISOR. EDUCATIONAL REQUIREMENTS: * PREFERENCE WILL BE GIVEN TO THOSE WITH POST SECONDARY EDUCATION AND CANDIDATES WITH A PROVEN TRACK RECORD IN CREDIT UNION/FINANCIAL INSTITUTION ENVIRONMENT. * MINIMUM GRADE 12 EDUCATION AND 3 YEARS CASH EXPERIENCE OR AN EQUIVALENT COMBINATION. Why Sunrise? SUNRISE IS COMMITTED TO FAIR AND MEANINGFUL EMPLOYMENT WITHIN A SAFE AND RESPECTFUL WORKPLACE. WE SUPPORT STAFF WITH PROGRESSIVE HR PRACTICES, TRAINING, AND THE TOOLS THEY NEED TO HELP OUR MEMBERS TODAY AND TOMORROW. OUR EMPLOYEES ARE DIVERSE, PROUD, AND MOTIVATED — AND WE EXPECT THE SAME ENERGY FROM THOSE WHO LEAD. SUNRISE IS PROUD TO OFFER ONE OF THE MOST COMPREHENSIVE BENEFIT PROGRAMS; INDIVIDUALIZED TRAINING AND DEVELOPMENT PROGRAMS AND INCENTIVE PAY PLAN. WE THANK ALL APPLICANTS, BUT ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

What you’ll do

The position is responsible for managing member inquiries, processing financial transactions, and maintaining the security and balance of cash holdings. It also involves performing routine accounting functions and identifying opportunities to cross-sell credit union products.

Requirements

Candidates should have a minimum of a Grade 12 education and at least 3 years of cash handling experience. Preference is given to those with post-secondary education and a proven track record in a financial institution.

Benefits

• Comprehensive benefit program • Individualized training and development programs • Incentive pay plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cash handling
• Customer service
• Account reconciliation
• Cross-selling
• Financial transaction processing
• Ledger balancing
• Security procedures
• Communication
• Problem solving
• Administrative support
• Stop Payments
• Cross-Selling
• Accounting
• Automated Teller Machine
• Reconciliation
• Cisco Unified Communications Manager
• Cash Register
• Training And Development
• Sales
• General Ledger
• Loans
• Order Processing
• Organizational Structure
• Remittance
• Ledgers (Accounting)
• Balancing (Ledger/Billing)

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Member Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives