CLIENT SERVICES REPRESENTATIVE (PPT)

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Client Services Representative (PPT).Position Type: Permanent Part Time
Number of Positions: One (1)
Department: Community Services Department
File Number: SV26-55
Location: Quinte Sports and Wellness Centre (265 Cannifton Road, Belleville, ON)
Hours: A minimum of 4 hours up to a maximum of 35 hours per week, on a schedule to
be determined by the department, between the hours of 5:45AM and 11:00PM,
Monday through Sunday
Employee Group: Union - CUPE

Salary: Jurisdiction C Grade 6 $34.73 per hour
Closing Date: Monday, June 1, 2026at 4:30 PMPURPOSE AND SCOPE:
Reporting to the Client Services Coordinator, the Client Services Representative (CSR) is responsible for delivering exceptional customer service on behalf of the Community Services Department. This role involves assisting the public with information and registration for City programs and services, while also addressing general inquiries via phone, email, and in person. Additionally, the CSR handles daily revenue processing and offers clerical support to the department.

KEY RESPONSIBILITIES:
This position will:

• Provide timely, accurate information to the Client Services Coordinator and responds to direction and decisions from same.
• Make decisions by following existing policies, procedures, and precedents. In a supervisor's absence, use judgement based on past practices to meet clients' immediate needs, interpreting policies as necessary.
• Process program registrations and accept payments for Department contracts by telephone, email and in-person.
• Assist customers with facility availability inquiries and direct them to the appropriate staff when necessary. Prepare rental contracts and permits for signing by the designated authority.
• Provide information related to advertising and naming rights programs.
• Provide general clerical and administrative supports for Department staff as required.
• Offer accurate and informed responses to public and departmental inquiries regarding Community Services and stakeholder matters and redirect questions when necessary.
• Assist with issuing meeting room keys and allocations.
• Process City revenues daily using point of sale (POS) software, covering program registrations, harbour fees, facility rentals, tax and water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, and donations (e.g., Memory Lane, Corby Park). Responsibilities include daily balancing and issuing general receipts for payments.
• Maintain and update databases, statistics, calendars and client accounts.
• Update internal and external communication boards with department information, including dressing room assignments, upcoming events, closures, and maintenance notices.
• Verifies and processes various departmental cash deposits which includes Glanmore National Historic Site, Meyers Pier Harbour and Kinsmen Outdoor Community Pool.
• Support the implementation and management of departmental procedures and programs.
• Actively participate in and execute duties related to QSWC Emergency Procedures.
• Attend and participate in meetings as required.
• Protect personal and client confidentiality by carefully handling sensitive information and following privacy guidelines as set by the department and organization
• Conduct reviews and ensure departmental webpages are updated as assigned.
• Collaborate and communicate effectively across program areas and City departments to achieve common goals, address shared challenges, and coordinate actions, specifically in handling customer and resident inquiries and concerns.
• Maintains professional and effective communication with staff, contractors, agencies, and the general public, upholding high customer service standards with a focus on accessibility and inclusivity for a diverse community.
• Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
• Completes other duties as assigned according to department objectives

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS:
Minimum Qualifications:

• Two (2) years post-secondary education in business/office administration studies.
• The ability to work independently with general supervision
• Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.

WORK EXPERIENCE:
Required Qualifications:

• One (1) year Experience in customer service, with the ability to communicate effectively and professionally with the public in person and on the phone. (i.e.dealing with inquiries, and/or resolving complaints, de-escalating customers)
• Previous experience replying to customers via email or letters in proper format
• Experience in cash handling; balancing a till/cash box Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc.
• Experience with integrated financial software
• Strong organizational skills with the ability to manage multiple tasks and priorities in a demanding environment
• Proven ability to work with professionalism and confidence with all levels of management and the public
• Experience in Emergency response.

Preferred Qualifications:

• Previous Municipal government experience
• Previous experience working with seniors or children
• Experience with other software programs including recreation software (Xplor/PerfectMind, Vadim, BrightSign, Canva, HR Downloads, Adobe)

WHAT’S IN IT FOR YOU:

• Competitive market salary

• Optional enrollment in co-paid competitive extended health benefits

• Optional enrollment in the OMERS Pension Plan

• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY: www.belleville.ca/careers

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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