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Assistant Director of Rooms
Assistant Director of Rooms
Assistant Director of Rooms
Assistant Director of Rooms
Community Mental Health Worker - Shared Care
Community Mental Health Worker - Shared Care
Laundry Equipment Operator I
Laundry Equipment Operator I
General Manager of Corporate Services and Public Safety
General Manager of Corporate Services and Public Safety
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Assistant Director of Rooms
Top Benefits
About the role
Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description Assistant Director, Rooms Providing engaging, sincere, personalized service is one of the ways our Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as the Assistant Director of Rooms, where you will oversee our Front Office, Fairmont Gold, Guest Services, Ski Valet, Concierge and Luxy Arrival Experience teams.
Salary Range $88,000 - $95,000 per annum, dependent on experience and education
Job Duties Include
- Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator
- Lead by example, spending time in the operation coaching colleagues on luxury service standards and welcoming guests. Enact and lead hotel teams in recognizing loyalty guests, return guests, VIPs & Owners
- Become the ALL-Loyalty champion, conducting quarterly loyalty training for all Rooms departments
- Develop, implement and execute the Luxury Suite Experience Program
- Handling of guest comments and complaints, ensuring guests needs are exceeded
- Responsible for recruitment, development and performance management of all reports
- Organizes, co-ordinates and supervises training, conducting regular training sessions and communications meetings
- Responsible for all details of employee administration, payroll forecasts, and payroll administration on a daily, weekly and monthly basis. Maximize room revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Balance operational, administrative and Colleague needs
- Other duties as assigned
Qualifications
- Previous leadership experience required in a Rooms department
- Previous Property Management System experience required
- Knowledge of security equipment, fire suppression, emergency response & VIP protection procedures
- BC Security Services License
- BC Driver's License with clean driver's abstract
- Level 2 First Aid Certificate
Job Perks & Benefits
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com.
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.