Role Profile:

We are looking for a DevOps Engineer to own and evolve our AWS infrastructure, DevOps practices, and assist with our software development security posture while supporting the broader engineering ecosystem across our platforms.

This role sits at the center of our technical stack. You will ensure our infrastructure is secure, reliable, scalable, and well maintained across the SDLC and the tools we use.

We operate primarily as a Salesforce-driven organization, but we run a large surrounding ecosystem including AWS services, data infrastructure, communications platforms, and third-party integrations. This role is responsible for helping ensure that ecosystem runs smoothly and securely.

Key Responsibilities

• Own and manage cloud infrastructure within AWS, ensuring systems are secure, reliable, and scalable.
• Design, implement, and maintain infrastructure-as-code to provision and manage cloud resources consistently and securely.
• Build, maintain, and optimize CI/CD pipelines using  GitHub Actions  or comparable automation tools to support efficient and reliable deployments.
• Support and maintain integrations between Salesforce, AWS services, and third-party platforms via APIs and event-driven architectures.
• Troubleshoot infrastructure, deployment, and integration issues across development, staging, and production environments.
• Collaborate with software engineers, data teams, and platform stakeholders to improve development workflows, deployment reliability, and system performance.

Skills, Knowledge & Expertise:

• ~5 years of experience as a DevOps Engineer.
• Strong expertise with AWS across core services and cloud architecture.
• EC2, RDS, Lambda, S3, VPC, IAM, CloudWatch, and related infrastructure
• Implement and maintain infrastructure-as-code using tools such as Terraform, CloudFormation, CDK, or similar.
• Proven experience managing CI/CD pipelines using tools such as GitHub Actions or similar.
• Strong understanding of DevOps practices (DevSecOps is a bonus).
• Experience working with APIs and system integrations.
• Experience upgrading and maintaining backend and frontend dependencies while maintaining system stability and security.
• Demonstrated ability to incorporate AI-assisted development tools (such as Cursor, Copilot, Claude, ChatGPT, or similar) into your engineering workflow.
• Strong collaboration skills and ability to work closely with a distributed team.

AI-Augmented Engineering :

We believe modern engineers should actively leverage AI tools to enhance productivity and improve system quality.

The ideal candidate already integrates AI into their daily workflow and understands how to combine AI assistance with strong engineering judgment.

We are looking for someone who understands that AI is not a replacement for engineering expertise, but a tool that amplifies strong technical judgment and domain knowledge.

About Serefin:

We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and personalized way.

The critical element to delivering this service is our team of high-quality front-line staff who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team.

Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies.

We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources.

We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them.

We add value to loyalty, rewards, and credit card programs.

We reduce insurance company costs by ensuring clients use the available services efficiently.

We build bespoke contact centre services that improve the brand experience for our client's customers.

Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun.

Serefin is an equal opportunity employer committed to diversity and inclusion. We will be pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status or any other legally protected factors. Serefin is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Serefin will make accommodations available to applicants with disabilities upon request during the hiring process.

Why work for us?

Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, and Serefin Experiences, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in