Location

Tri-cities, BC - with travel across Metro Vancouver and between sites.

Posting Period

March 16, 2026 - March 27, 2026

###Job Description

The**Survivors of Violence (SOV)**Hub is a coordinated employment support model designed to reduce barriers and increase economic stability for women and gender-diverse survivors of violence. Grounded in trauma-informed, culturally responsive, and participant-centered practice, the Hub brings together two flexible service streams – one for 1:1 first language services, and the other for hybrid cohorts. By integrating individualized and group-based services within one Hub, the service streams strengthen access, consistency, and outcomes for participants navigating complex barriers related to safety, trauma, language, caregiving and systemic inequities.

TheSenior Operations Manager (SOM)provides strategic oversight, drives collaboration across streams, and ensures high quality, consistent service delivery within theSOV Hub. This role is responsible for ensuring service streams are fully staffed, delivered effectively, and are providing responsive, client-centred services through a trauma-informed lens. The role will also be responsible for achieving performance outcomes in alignment with funder requirements, approved strategy, and YWCA policies and values.

Reporting to the Associate Director, the SOV SOM manages front-line service delivery readiness, staff supervision and performance management, Hub budgeting and resource planning, stream implementation, continuous improvement, and operational coordination with community partners and funders. The SOV SOM will also provide contract management for LEADS staff at WorkBC partner sites, working with onsite management to supervise and support LEADS case managers and facilitators.

What you’ll be doing:

Hub Operations and Service Delivery

• Oversee the day-to-day operations for multiple service streams within the SOV Hub, including a stream for 1:1 client services.
• Lead service stream design, implementation, evaluation, and continuous improvement to strengthen service quality and outcomes.
• Ensure Hub service streams consistently meet deliverables, outcomes, timelines, and quality standards required by funders and the organization.
• Monitor operational performance and service consistency, addressing barriers to effective implementation.
• Identify operational risks, staffing pressures, and implementation challenges, escalating strategic or resource-related concerns as appropriate.
• Implement cross-service stream practices and efficiencies as directed by the Associate Director.
• Other duties as assigned.

Staffing, Scheduling and Leadership

• Provide direct supervision to front-line staff, including coaching, performance management, accountability for deliverables and staff development.
• Ensure service streams are fully and adequately staffed, including recruitment, onboarding, scheduling and coverage planning.
• Support training completion and staff readiness for high-quality service delivery and participant experience.
• Provide hands-on front-line service delivery as needed to maintain continuity during staffing gaps (for example: holidays, absences, sickness or vacancies).
• Foster a strong team culture that supports equity, inclusion, learning and psychological safety.

Budget Management, Reporting and Compliance

• Manage day-to-day budgets for Hub service streams, including tracking expenditures, monitoring variances, and ensuring compliance with funder requirements.
• Oversee accurate documentation, data entry practices, and reporting processes to support performance monitoring, contract compliance, and YWCA policy.
• Support communication with funders, prepare required reports, and participate in funder site visits, in collaboration with senior leadership.
• Contribute operational input to funding proposals as needed (model design, staffing plans, budgets, performance measures, and outcomes).

Community Engagement, Outreach and Partnerships

• Serve as the primary operational liaison with community partners, stakeholders, and funders for Hub service streams.
• Build and maintain partnerships to strengthen service access, referrals, and participant outcomes.
• Actively promote Hub initiatives through outreach, presentations, and community engagement activities.
• Support employer and community partner engagement activities (for example: speaking events, participant celebrations, and community initiatives).

Client Concerns and Service Quality

• Support staff to respond to and resolve participant/client concerns in a timely, professional, and respectful manner.

• Escalate complex or higher-risk concerns to senior leadership, to support resolution and risk mitigation.

• Support organizational advocacy, stakeholder engagement and opportunities as requested.

What you’ll need:

• Post-secondary education in a related field (such as social services, human services, community development, education, psychology, sociology, or similar), or an equivalent combination of education and experience.
• Minimum 3 to 5 years of progressive experience managing program operations and teams in community-based services, employment programs or related settings.
• Demonstrated experience supervising staff, including hiring, onboarding, scheduling, coaching and performance management.
• Demonstrated experience working with vulnerable populations and delivering a trauma-informed approach.
• Comprehensive understanding of issues and barriers faced by survivors of violence, including immigrant and refugee women.
• Experience managing budgets and monitoring financial operations for funded programs, ensuring accountability and alignment with contractual obligations.
• Strong operational planning and organizational skills, with the ability to oversee multiple service streams, meet deadlines, and balance competing demands.
• Proven relationship-building skills with community partners, stakeholders, and cross-functional internal teams.
• Strong communication skills, including the ability to support reporting, presentations and stakeholder engagement.
• Skills and ability to work with data, outcomes tracking, and database/reporting systems.
• Capability to deliver hands-on support in maintaining service continuity during staffing gaps.
• Ability to independently adjust schedule to accommodate occasional evening or weekend work for strategic initiatives and critical deadlines.
• Proficiency in Zoom and Microsoft Office 365 applications, including Word, Teams, Outlook, SharePoint, and OneDrive.
• A valid Criminal Record Check, including a Vulnerable Sector Screening (CRC-VSS) is required.

Assets (nice-to-have):

• Experience working in a hub-based, multi-site, or multi-stream operational structure.
• Experience supporting proposal development, program evaluations and performance-based contract environments.
• Additional language(s).
• Lived experience relevant to the communities served is considered an asset.
• CCDP or other relevant certification.

What we offer:

We offer our eligible employees the following benefits as part of theirtotal rewards package:

• Extended medical and dental benefits
• A defined benefit pension plan (MPP)
• Pregnancy, parental and adoption leave top up
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• 22 vacation days and 3 personal days
• Flexible working arrangements for applicable positions
• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
• Free staff membership to our Health + Fitness Centre
• Discounts at our YWCA Hotel
• Priority in YWCA Child Care centres

Pay Rate as of April 1, 2026: 94,553.35 annually*

-Employees currently within this band will retain their existing step.

##How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letterby March 27, 2026, by 5pm, to:

Melanie Mageau, Associate Director, Employment and Community Programs

**Email:**mmageau@ywcabc.org

No phone calls please.

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at people@ywcabc.org

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

Want to learn more about working at the YWCA? Explore ourcareers page.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA BC is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.