Part-time casual position limited to 12 months / On-site

Can you juggle check-ins, ticketing, boarding, and customer care, all while ensuring smooth departures? Do you thrive in a fast-paced environment where every day brings something new?

If so, this dynamic role is made for you! Join us and be the key to seamless travel experiences. Apply now and take off with us!

Start date: October 26th, 2025

FACTS

Location

Vancouver, BC

Employment level

Direct entry

Function

Airport Staff

Working time

Part time

Salary

Salary Range: $3,870 - $7,740 CAD

Publishing date

09-15-2025

Application deadline

09-29-2025

Tasks

As the Multi-Task Station Agent, you will perform the following duties:

• Provide customer care and sales-information to customers (incl. Miles & More customers)

• Calculating and issuing tickets incl. re-issues

• Issuing of PEVs

• To process refunds, TODs, replacement documents and excess luggage

• Carry out all check-in procedures

• Carry out boarding incl. gate-closing tasks

• File passenger irregularity reports

• Issue Weight and Balance documents

• Carry out post flight duties

• Ensure necessary communication with relevant departments

• Coordination and supervision of all aspects of the workflow on the apron

• To carry out last minute changes

• Provide assistance to passengers with special needs

• Focus on generating and increasing ancillary revenues in all areas

• Assist with admin. tasks

• Carry out all gate related task

• Participation in other duties as assigned

Benefits

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Purpose

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

Requirements

To thrive in this role, we value a combination of the following requirements:

• Intermediate school qualification (e.g. GCSE-level) and completed

• Vocational training in the commercial field or service industry

• Numeracy skills

• English fluent, both spoken and written

• German desirable

• Driving license

• PC-skills preferred

• Ability to make ad-hoc decisions

• Suitability for shift work and ability to work under pressure

• Ability to deal with conflict

• Social skills

• Team player

• Well-groomed appearance

• Poss. psychological aptitude test

• No permanently assigned workstation

• Weather factors and noise pollution

• Lifting of luggage up to 23kg

• CV/Resume and Cover Letter required

• Company will not provide relocation assistance

• Candidates MUST have a valid work permit for Canada and preferably be residing in Vancouver

Company