At Heartland Mutual Insurance, we’re more than just a company — we’re a community. Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.

Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

What You Will Do...

• Dealing directly with both internal and external customers to ensure premiums are received in an efficient and timely manner.
• Applying payments received via online banking, credit card and cheques.
• Attending to broker and insured inquires via email and telephone.
• Processing policy changes regarding billing methods.
• Assist with other Finance tasks as required.

What You Will Bring...

• High school diploma is required. A college diploma in Business and/or Accounting is preferred.
• Fluency in English with excellent written, oral and telephone communication skills.
• Well organized and has an affinity to numbers.
• Successful experience in a customer service environment.
• Must have a positive attitude.
• Ability to manage multiple complex tasks.
• Basic Microsoft Word and Excel skills are essential.
• Maintain professional standards in stressful situations in a fast paced environment with shifting priorities.

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodation is available on request for candidates taking part in all aspects of the selection process.

What’s In It For You

• Join a Supportive Team: Be part of a collaborative and high-performing team that values knowledge sharing and celebrating wins together.
• Comprehensive Total Rewards: Enjoy a competitive compensation package, including health and wellness benefits, pension plan, paid time off, and more.
• Career Growth & Development: Take advantage of continuous learning opportunities and stretch assignments.
• Make an Impact: Play a key role in helping customers navigate challenging situations with empathy and expertise.
• Inclusive Culture: Work in an environment that embraces diversity, equity, inclusion and belonging.

At Heartland Mutual Insurance, you’re empowered to thrive. Whether it’s your career, your well-being, or your future , we've got you covered.

This job posting is for an existing vacancy within Heartland.

We do not use artificial intelligence or automated decision-making tools in any part of our hiring process. All applications are reviewed by our Talent Acquisition team to ensure a fair and transparent process.