Company Overview

Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.

Position Summary

We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.

Key Responsibilities:

• Process and manage customer orders accurately and efficiently
• Provide professional customer support via phone and email
• Answer all incoming calls and direct inquiries as needed
• Enter and track customer service order requests
• Schedule deliveries for access fobs and card orders
• Maintain accurate data entry, records, and spreadsheets
• Update site visit tracking spreadsheets
• Set up and manage new project files
• Dispatch service calls and support daily office operations
• Collaborate with sales and technical teams to resolve customer inquiries
• Follow up on customer requests to ensure timely resolution
• Maintain high standards of professionalism and communication
• Assist with customer issue resolution using empathy and problem-solving skills

Qualifications & Skills:

• Previous experience in customer service, order desk, or administrative support preferred
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and manage competing priorities
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Strong data entry and record-keeping skills
• Professional phone etiquette and customer-first approach
• Ability to work independently and as part of a team
• Experience in security, fire alarm, or construction-related industries is an asset