We are seeking a Translation Services (English to French) Manager to join the Canada Segment Marketing team. The ideal candidate is a language specialist with an exceptional eye for detail, experience building and maintaining language databases as well as experience establishing and leading translation processes. Demonstrating superior translation and review skills, the Translation Manager leads the ongoing development and implementation of strategies to guarantee consistent, high-quality linguistic output, including partnering with the AI team to continuously improve AI translation tools and outputs, tailored to meet organizational goals and stakeholder expectations.

What You Bring

You are passionate about language and skilled in both French and English. You have experience harnessing your superior translation and review skills to deliver polished and accurate translations. Your expertise will drive the development of language resources and creative solutions, including working closely with the AI team to continuously improve translation tools and outputs, fostering a culture of collaboration and performance.

Position Responsibilities:

• AI-powered workflow management: Oversee the entire translation and localization lifecycle, integrating AI tools to optimize efficiency and quality.
• AI quality assurance: Establish and implement quality assessment processes for AI-generated translations, providing feedback to refine models and improve consistency.
• Vendor management: Manage translation vendors, coordinating projects to ensure quality and that deliverables are met on time and within budget.
• Content strategy: Collaborate with cross-functional teams (e.g., marketing, product) to align localization strategies with business goals. Offer expert linguistic guidance, advocate for best practices and uphold consistent terminology usage across the organization.
• Tool development and maintenance: Develop and refine glossaries, style guides, and terminology databases to ensure consistency and accuracy across all projects.
• Continuous improvement: Stay current with industry trends, new AI technologies, and innovative approaches to enhance translation processes.
• You will establish and uphold rigorous linguistic standards while staying attuned to emerging trends and industry best practices. You’ll take responsibility for developing, enriching, and maintaining comprehensive terminology management resources, ensuring our language tools remain authoritative and robust. A respected authority, you will guide translation revisions, offering expert advice on linguistic nuance, and translation excellence. You will arbitrate complex terminology and linguistic matters, standing as the team’s primary reference for difficult or sensitive language issues.
• You will lead the development and implementation of strategies to guarantee consistent, high-quality linguistic output, tailored to meet organizational goals and stakeholder expectations. While this role is currently focused on French/English translation, you will be responsible for developing a translation centre of excellence that could extend to additional languages. Your collaborative approach will see you working closely with internal partners and external stakeholders to align language practices with our broader communication objectives.

Required Qualifications:

• University degree in translation, terminology, linguistics, or related field.
• Linguistic expertise: Fluency in English and French, with native or near-native proficiency in both, and a strong command of language-related quality assurance processes. Strong cultural awareness in both Canadian English and Canadian French.
• Experience: Proven experience in translation, review, localization, terminology management, project management, and use of translation software, including AI translation tools.

Preferred Qualifications:

• Comprehensive understanding of language, style, and translation standards.
• Excellent review, editing, and proofreading skills to ensure clarity, accuracy, and consistency.
• Familiarity with standard translation tools, Microsoft Office, project management principles, and communications best practices.
• Project management: Excellent organizational, time management, and budget management skills.
• Communication: Strong interpersonal and communication skills to work effectively with internal stakeholders, linguists, and vendors.
• Strategic thinking: Ability to understand business goals and translate them into effective localization strategies.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$83,250.00 CAD - $149,850.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.