The Administrative Assistant at CBI Home Health plays an essential role in supporting daily operations, staff, and clients within a healthcare setting. This position ensures the smooth flow of information, schedules, and documentation while providing exceptional customer service both in person and over the phone.

Acting as the first point of contact, the Administrative Assistant manages calls, correspondence, and client inquiries with professionalism and confidentiality. They maintain accurate records, assist with scheduling and coordination of staff and client services, and provide clerical and logistical support to the healthcare team.

This role requires strong organizational skills, attention to detail, and proficiency with office software. The Administrative Assistant balances multiple priorities in a fast-paced environment while demonstrating discretion, reliability, and a commitment to client-centered care.

By ensuring efficient administrative processes, the Administrative Assistant helps CBI Home Health deliver high-quality, compassionate care to clients and supports the overall effectiveness of the team.

Key Responsibilities

• Serve as the first point of contact for visitors, clients, and off-site staff, greet in person and via phone.
• Answer, route, and document incoming phone calls on a multi-line phone system.
• Manage email correspondence, general inquiries, and ensure messages are delivered to appropriate team members.
• Maintain and organize client and employee records/files, create, update, archive as necessary.
• Prepare, copy, scan, and distribute documents (internal communications, mail, client forms).
• Coordinate mail and courier services.
• Assist with scheduling, including booking appointments, coordinating staff meetings/orientations, and maintaining calendars.
• Support administrative tasks for projects, meetings, or events (e.g. preparing documents, setting up meeting rooms).
• Maintain office supplies inventory; order supplies as required.
• Help with data entry, tracking and reporting (e.g. client information, employee forms, other metrics).
• Perform general clerical duties, filing, typing, photocopying, faxing, and ensuring the office environment is organize

What You Need To Be Successful

• 1 to 2 years experience in a reception or customer service role is an asset
• A post-secondary education in medical office/business administration is an asset
• Experience using Microsoft Office (Word, Excel and Outlook) and a publishing program
• A professional approach to customer service
• A creative approach with a can-do attitude
• Effective problem-solving skills

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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