Job Summary:

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, the Team Coordinator is responsible for supporting the day-to-day operations of their designated area within Employee Records and Benefits (ERB). The Team Coordinator monitors workload to ensure response times, accuracy, and other performance targets are met in an effective and efficient manner. The Team Coordinator is further responsible for the development, coordination, and delivery of training to team members and provides ongoing support, coaching and mentoring. The Team Coordinator supports the manager by monitoring and evaluating staff work performance and provides input into the performance evaluation process while guiding and directing staff in a manner that contributes to their motivation, engagement, and morale.

The Team Coordinator consistently manages priorities and workflow to provide efficient and effective service including equitable distribution of assignments and handling escalated issues. This role also offers input and administrative support for special projects, initiatives and participates in recruitment processes.

Duties/Accountabilities:

• Supports the manager in the day-to-day activities of the designated area including distributing work assignments, establishing priorities, ensuring quality work and equitable distribution of assignments, determining related training and orientation requirements.

• Supports the Manager in evaluating individual and team performance against targets. Identifies areas for improvement in team performance and provides feedback on performance issues as required.

• Provides coaching, mentoring and senior-level expert advice to staff, ensuring appropriate and consistent advice is being applied, and trouble-shooting complex inquiries and escalations.

• Creates and maintains training materials, standard operating procedures and supporting documentation by assessing current training needs. Adds or updates required information and training components by collecting and incorporating feedback from staff.

• Continually evaluates operational processes and procedures to make improvement recommendations as required to improve customer experience and increase efficiency. Leads process improvement activities as assigned.

• Develop, modify, implement, and maintain quality control checks/audits to ensure that practices adhere to predetermined quality assurance standards and are compliant with all applicable legislation, union collective agreements, policies; evaluates and implements changes to improve services, simplify workflow and improve integration with the other groups.

• Ensures records are processed in a timely and accurate manner in conjunction with service level agreements and collective agreement requirements.

• Participates in the development of short and long-range goals and objectives for the designated area(s) of Employee Services.

• Participates in the development and implementation of strategic and operational planning initiatives.

• Supports Leadership with the identification and documentation of operational risks and issues associated within their designated area, ensuring mitigation and resolution plans are in place.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor’s Degree in Business Administration, Finance, Human Resources, or related discipline plus five (5) to seven (7) years of HR experience in a large complex multi-union environment, including one (1) year supervisory experience, or an equivalent combination of education, training, and experience.

• Excellent analytical and problem-solving skills.
• Ability to supervise and provide work direction to others.
• Strong interpersonal skills and demonstrated tact and diplomacy.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Ability to work effectively independently and as a member of a team.
• Ability to train/teach users effectively.
• Advanced ability to use Microsoft Office.