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Service Advisor
Service Advisor
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Service Advisor
Top Benefits
About the role
Looking for an exciting job in Courtenay with a top employer? Join Comox Valley Toyota, part of Trotman Auto Group, recognized as one of the best places to work in Courtenay!
Why Work With Us?
At Comox Valley Toyota, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanent Role with a Competitive Salary
- Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
- A supportive and innovative workplace culture
- Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
Who We’re Looking For:
✔ Passionate about cars and customer service
✔ 1+ years experience as an automotive service advisor or related role
✔ Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
✔Strong communication, Excellent interpersonal and relationship-building skills
✔ Motivated to grow in a fast-paced environment
Schedule: Full-Time; Monday to Friday
Compensation: $60,000-$80,000 annually
What your day will look like:
- Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
- Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
- Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers.
- Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status.
- Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history.
Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
About Trotman Auto Group
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group, also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
At TAG, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Once you're part of the team, you're part of the TAG family.
We don't just expect the change; we are part of it. We are the proud recipients of the following;
Awarded Canada's Best Managed (2017 & 2018) - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Dealer's Association's Industry Laureate Award for Business Innovation - TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.