Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title:**Food & Beverage Manager, Casual Dining

**Location:**North Vancouver

**Department:**Food & Beverage

**Reports to:**Director, Food & Beverage

**Role Status:**Permanent Full-time – salary

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

JOB SUMMARY

The Food & Beverage Casual Dining Manager is responsible for leading all aspects of our Casual Dining operation. The role oversees multiple outlets including Starbucks, Grouse Grind Coffee Bar, Lupins, Peak Juice Bar, Rusty Rail, Beaver Tails, Grizzly Lookout and other seasonal outlets. This person has a passion for food, beverages and leading teams that deliver memorable guest experiences.

ESSENTIAL JOB FUNCTIONS

• Report directly to the Director of Food & Beverage
• Manage the daily operations of Casual Dining outlets
• Ensure that all policies and procedures of casual dining operations are adhered to all times.
• Providing premium customer service at all times and maximizing customer service satisfaction
• Support and communicate with all other F&B outlets and departments within Grouse Mountain Resorts
• Maintaining cash floats, cash outs and deposits (overages/shortages)
• Maintain relationships with external company partners
• Manage the Hiring, training, scheduling and supervision of staff members
• Ensure all equipment is in working order
• Ensure the maintenance and cleanliness of all service areas
• Control of labour costs, liquor cost and associated expenses
• Work with employees to sustain a healthy and positive work environment and build a strong sense of team
• Working within progressive disciplinary guidelines
• Monitor staff to ensure top performance and administer probation and annual evaluations
• Process payroll duties in timely manner and accordingly to pay period schedule
• All other duties as required

SUPERVISORY RESPONSIBILITY

This position proves direct supervision to the entire Food and Beverage Casual Dining outlets and operation.

REQUIRED QUALIFICATIONS AND ABILITIES

• Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
• Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person.
• Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety.
• Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment.
• Minimum three years of high-volume restaurant management experience
• Post-secondary education in Hospitality Management preferred
• Experience scheduling staff to maintain labour targets
• Strong skills with Restaurant Management Software; Microsoft Outlook; Point of Sale Systems preferred
• Strong problem solving & decision-making skills
• Food Safe certification
• Valid Serving it Right
• Must be able to lift 40 pounds.
• Available for five days per week and to work a flexible schedule including opening, closing, weekends, and holidays

WORKING CONDITIONS

The Food & Beverage Manager, Casual Dining will perform some of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling and other forms of manual tasks.

COMPENSATION AND BENEFITS

$60,000 to $75,000 per year

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 6 months of service
• Free access passes for dependents

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.