The Operations and Accounting Administrator provides administrative, operational, and financial support to the Building Services team. This role helps ensure service contracts, customer communications, and internal processes run smoothly and efficiently. Success in this role means maintaining organized systems, supporting technicians and managers, and helping the service team deliver responsive and reliable service to clients.

Why This Role Matters to Modern Niagara The Operations and Accounting Administrator plays an important role in supporting the day-to-day operations of the service team. By coordinating documentation, managing service contract information, and assisting with financial and administrative processes, this role helps ensure technicians and account managers can focus on delivering high-quality service. Their work supports strong customer relationships, operational efficiency, and consistent service delivery.

Key Impact / Purpose

• Support the successful delivery of service operations by maintaining organized systems, service contract documentation, and administrative processes.
• Strengthen communication and coordination between technicians, account managers, clients, and internal teams.
• Contribute to efficient financial and administrative workflows, including invoicing, reporting, and record keeping.

Duties And Responsibilities

• Enter and maintain service contracts, equipment records, and maintenance task assignments.
• Support the administration and execution of service contracts, resolving issues and assisting Account Managers and Service Coordinators when needed.
• Provide dispatch or customer service support when required.
• Provide administrative support to trade divisions, including technician onboarding documentation and uniform ordering.
• Prepare and process customer invoices, assist with accounts receivable collections, and support accounts payable workflows.
• Maintain accurate financial and administrative records, enter transactions, and assist with reporting and month-end processes.
• Organize and maintain office procedures and coordinate service department functions and internal communications.
• Maintain customer and vendor lists and ensure information is accurate and up to date.
• Assist managers with preparing sales proposals and managing sales-related information.
• Provide project administration support when required.
• Perform additional administrative or operational duties as needed to support the team.

Must Haves

• Progressive administrative support experience in an office or service environment.
• Strong organizational skills with a high level of attention to detail.
• Excellent written and verbal communication skills.
• Strong computer skills, particularly with Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while also contributing to a team environment.
• Strong problem-solving, decision-making, and prioritization skills.
• Professionalism and discretion when handling confidential information.

Nice to Haves

• Post-secondary education in office administration, business administration, or a related field.
• Experience in accounting, bookkeeping, or financial administration.
• Experience in the construction, mechanical services, or building services industry.

This is a replacement position. Expected annual compensation; $50,000 - $60,000

Modern Niagara offers a competitive total compensation package including:

• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com

so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.