Position Overview

We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role is responsible for managing service, shipping, and warehouse requests by coordinating full-scope packages and scheduling tasks. The Service Coordinator ensures seamless communication with internal and external stakeholders, delivering exceptional service and operational efficiency.

Key Responsibilities

• Serve as the primary point of contact for service-related inquiries, providing timely and professional responses via phone, email, and ticketing software.
• Maintain consistent communication with clients to ensure a positive customer experience and timely updates on order progress.
• Collaborate with service personnel to track job status and relay updates to customers.
• Proactively inform stakeholders of any delays and work to resolve issues efficiently.
• Investigate customer complaints, coordinate with relevant teams to identify solutions, and communicate resolutions effectively.
• Create scope documents and schedule service, shipping, and warehouse tasks using tools such as AutoCAD, Bluebeam, Microsoft 365, PlanGrid, Autodesk Build, and Excel.
• Build and maintain strong relationships with service and material providers; manage material orders and coordinate timely deliveries.
• Generate glass orders and Job Site Delivery (JSD) orders for service projects.
• Evaluate and procure manufacturing ingredients, raw materials, and other supplies as needed.
• Perform administrative duties, including maintaining accurate records and following established processes.

Qualifications

• High School Diploma required.
• 2–3 years of experience in a coordination or scheduling role, preferably within construction, engineering, or manufacturing.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and time management abilities, with a proven ability to prioritize tasks.
• Self-motivated and capable of working independently and collaboratively.
• Detail-oriented with a commitment to accuracy and a “right-first time” approach.
• Ability to read and interpret technical documents and drawings (preferred).

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