Make it Your Job to Spread Happiness!

Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a Happiness Expert (Full Time) to join our Customer Happiness Hub. This is an in-person role located at our Richmond, BC location, no remote option available.

The Customer Happiness Hub is where our Happiness Experts provide relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections that make a positive difference in someone's day.

Working here is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We pay 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for friends & family
• Live Your Best Life fund for any courses you're interested in (including post-secondary tuition or surf lessons!)
• Employee purchase program so you can get sweet deals on everything from electronics to linens

And these are just a few!

What You Do

As a Happiness Expert you deliver on three main pillars:

**1)**Create memorable brand touchpoints that drives loyalty

• Thousands of conversations happen in our Happiness Hub and these conversations are our opportunity to make people love us. Make every conversation count - contacting the Happiness Hub either by phone, email, SMS or social should reinforce our brands and make every customer smile

**2)**Drives sales by booking more rooms and maximizing yield

• Don't leave any money on the table. Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit for the customer and ask for the sale.

**3)**Be the communications and service center for customers

• Help us deliver outstanding customer service on property by capturing customer information when you make reservations so it is shared with our properties.
• Set expectations and showcase hotel amenities pertinent to the customer conversations. Suggest local events or restaurants to enhance their stay.
• Drive loyalty for our important preferred corporate clients, groups and travel trade customers with outstanding and seamless service and communications.

What You Need

• Available to work in-person at our Richmond location - no remote option available
• Previous sales and/or hotel experience is preferred
• Open availability required (Evenings 3:00pm - 11:30pm, weekends etc)
• Fun loving nature
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi-tasker who doesn't crack under pressure
• Sleuth like problem solving skills
• Good grammar and writing skills
• Front desk or reservations office experience an asset, but we are also happy to train

Join our Fam-Jam

If this sounds like the job for you, hit that Easy Apply button and don't forget to write a note about why you want to work with us!

*Don't feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don'*t match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.

Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented: Black, Indigenous, people of colour, and LBGTQ2S+ communities.