Training Coordinator

About the Role: Your Impact

The Training Coordinator is an essential leader responsible for supporting the Training Supervisor and the broader Supply Chain department. This position focuses on the end-to-end development of our associates, from coordinating and facilitating New Hire Orientation (NHO) to managing Powered Industrial Vehicle (PIV) training and certifications. You will act as a critical resource for driving overall training compliance and safety within the warehouse environment.

Shift: Mon-Fri 7am-3:30pm (subject to change based on business needs) Pay Rate: $27.75/hour

What You’ll Do (Core Responsibilities)

Your duties focus on onboarding excellence, PIV program management, and overall training execution:

I. New Hire Onboarding & General Training

• Facilitation: Conduct and facilitate engaging New Hire Orientation (NHO) sessions and provide hands-on training for all new associates.
• Onboarding Compliance: Ensure completion of all onboarding tasks, including drug testing administration, I-9 processes, Workday tasks, and annual compliance training.
• Integration Support: Conduct weekly new hire check-ins, host New Hire Graduation, and deliver "Pristine Manual Handling" sessions.
• Compliance Drive: Help drive compliance for all onsite training programs through the Learning Management System (LMS) and Axonify, updating reports daily.
• Development: Create training content to support process improvement and career development for Associates and Training Ambassadors.

II. PIV Program Management & Certification

• Program Coordination: Coordinate and manage all PIV training and certifications for new and existing associates and supervisors in partnership with leadership.
• Expertise & Safety: Serve as a PIV training expert for all machine types and vehicle manufacturers within the site, upholding Wayfair’s high standard for safe operation.
• Train the Trainer: Own the coordination and facilitation of the Train the Trainer program for PIV Trainers.
• Audits & Retraining: Conduct audits and provide retraining as needed for bi-annual recertification, post-incident training, and additional equipment requirements.
• Documentation: Maintain detailed and thorough documentation and record-keeping for all training events and assessments.

III. Operational Support

• Flexibility: Flex to provide operational support in various process paths during peak volume periods (up to 10%) or based on operational needs.
• Site Engagement: Create communication for site engagement and assist with facility cleanliness and 5S initiatives.

What You’ll Need (Minimum Requirements)

• Certifications: PIV Certification is required.
• Education: High School diploma or GED is preferable.
• Experience: Previous warehouse experience and 2+ years of equipment operating experience preferred; prior training experience is a plus.
• Skills: Exceptional verbal and written communication skills with strong organizational attention to detail.
• Computer Skills: Proficiency with basic computer skills, including Google Sheets, Google Slides, and inventory/order processing systems.
• Leadership: Ability to make decisions with little guidance based on policies and a desire to grow within the organization.
• Physical Requirements: Ability to stand/walk for up to a half shift and lift up to 50 lbs unassisted.
• Schedule: Requires a schedule that aligns with the New Hire Orientation Program; flexibility for some weekend work is a must.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.