Flyover is seeking an experienced people-focused General Manager (GM) to lead our team and oversee operations in a dynamic, unionized setting. This role is responsible for overseeing all aspects of the business, including managing staff, setting strategic goals, implementing company policies, labor relations and ensuring an exceptional guest experience. The focus of this role includes directing daily operations, leading and developing the management team, managing the team in a unionized environment, overseeing budgets and financial performance, resolving escalated guest issues, and executing long-term growth strategies.

What will your compensation be? The wage for this role is 105-110k CAD and a full breakdown of perks and benefits will be discussed during the interview process .

What will you do in this job?

• Set clear objectives, develop and implement strategic growth plans aligned with the company’s vision and values.
• Oversee all aspects of day to day operations, ensuring seamless efficiency and an exceptional guest experience.
• Manage operations within a unionized environment, ensuring compliance with collective agreements and fostering positive labor relations
• Oversee location profit and loss (P&L), develop annual budget plan and actively manage monthly forecast for operating expenses including labour and capital expenses; collaborate with the Finance Team to find and implement cost effective strategies; monitor business performance and optimize EBITDA margin.
• Recruit, train, and mentor staff while fostering a positive and collaborative work environment.
• Ensure adherence to regulations and vocational standards while proactively identifying and mitigating risks.
• Provide updates to senior leadership, collaborate across departments, and establish long term partnerships with external stakeholders.
• Maintain high service standards to enhance guest satisfaction.
• Collaborate with the Revenue Team to grow attraction revenue and achieve established targets
• Represent the business at key industry and media events, and establish strategic business and stakeholder relationships within the local tourism and hospitality industry.
• Other projects and duties as assigned

What skills and experience do you need for this job?

• A minimum of 5-7 years of progressive leadership experience preferably in themed entertainment, attractions, hospitality, or tourism experience
• Proven experience managing in a unionized environment, including working collaboratively with union representatives and navigating collective bargaining agreements.
• Proven ability to lead large, diverse teams in high-volume, fast-paced environments
• Strong financial and analytical acumen; comfortable with budgeting and performance metrics
• Experience with point-of-sale systems and operational tech platforms (knowledge of “Anchor” a plus)
• Exceptional communication, problem-solving, and organizational skills
• Ability to travel domestically and/or internationally to visit operations and facilities on occasion

What will your work environment be like? The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

• Ability to stand and walk for extended periods
• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas, and accessing elevated or confined spaces
• Occasional lifting, pushing, or pulling of items up to 40 lbs (e.g., equipment, supplies, promotional materials)
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
• Must be able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if needed

EEO Welcoming All Applicants At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

About Flyover Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada. For more information, visit www.flyoverattractions.com.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.