Job Brief

See that every customer experience meets the quality standards as defined by that customer.

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada has an exciting career opportunity available. We are currently seeking a Project Manager to join our Vancouver, BC branch.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Major Responsibilities:

• See that every customer experience meets the quality standards as defined by that customer.
• Request approval drawings and other related documents from suppliers and consolidate into a single professional submittal to the customer.
• Release materials from suppliers as per the customer requests and approved submittals.
• Co-ordinate shipments from multiple suppliers in accordance with customers’ requirements.
• Provide technical support on product selection and application.
• Co-ordinate shipments of stocked materials to compliment the delivery of direct shipments from suppliers.
• Handle all incoming and outgoing customer telephone calls courteously and professionally.
• Coordinate the prompt handling of all customer service-related requests in support of our Customer Service Team including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Participate in quality improvement teams to limit rework and improve services.
• Handle all written correspondence received from customers and reply promptly.
• Represent the customer in the resolving all disputes and claims, including all those involving Graybar Canada’s suppliers.
• Monitor customer satisfaction through the use of written and verbal surveys and coordinate corrective action to resolve deficiencies.
• Assist others in Quotation Department in price quoting and perform other duties as assigned.

Preferred Skills & Experience:

• Minimum Grade 12 education, post-secondary education considered an asset.
• Experience in a similar capacity considered an asset.
• Customer service or inside sales experience an asset.
• Knowledge of electrical products and applications preferred but not mandatory.
• The ability to develop and maintain strong relationships with customers and suppliers is essential.
• Must exhibit excellent time management, negotiation and organizational skills.
• Ability to prioritize work, be flexible and meet deadlines.
• Possesses the ability to work with all levels of employees and management, both internally and externally.
• Must practice excellent spoken and written communication and interpersonal skills.
• Bilingualism in English and French is preferred - although not mandatory.
• Must have proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint.

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.