The successful candidate will serve as the first point of contact for Canad Inns guests. It will be their duty to exhibit respect, courtesy, and helpfulness when addressing guest inquiries. Through telephone interactions, the candidate will strive to provide assistance for guest queries, ensuring a positive conclusion to the call.

Responsibilities:

• Provide exceptional customer service and problem-solving by responding to all inbound calls.
• Adhere to Canad Inns Call Quality Program.
• Maintain professional etiquette and provide effective customer service while corresponding with the Guest.
• Create and maintain reservations according to our set policies and procedures.
• All other duties as assigned.

Qualifications:

• Previous experience in a customer service role is preferred.
• Strong attention to detail and organizational skills
• Minimum of High School Diploma/GED or equivalent combination of experience/education.
• Must be able to sit for extended periods of time and wear a headset.
• Steller attendance and punctuality is a necessity.
• Strong computer skills including the ability to navigate the Internet as well as applications.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Wellness Benefits.
• Career Growth Opportunities.
• Contribution to the growth and success of the department.
• Strong personal as well as professional development.

About Canad Inns: Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.

Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.