At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary:

The Expert, Training Delivery delivers engaging and effective training courses and programs, ensuring content is adapted to diverse audiences and business needs. They collaborate with internal and external stakeholders to optimize learning impact delivery, leverage training technologies, and assess program effectiveness for continuous improvement.

Major Responsibilities

Training Delivery & Facilitation

• Deliver engaging and effective training sessions and programs (virtual, in-person, hybrid) to employees at all levels
• Deliver training sessions and programs using facilitation techniques such as group activities and case studies to encourage discussions and foster collaborative learning
• Deliver CN developed non-technical training content as well as vendor leadership sessions.
• Tailor training approach to suit the audience and context, adapting as necessary to enhance learning outcomes
• Create a supportive learning environment that promotes active participation and encourages learners to share experiences and insights
• Travel and mobility flexibility: Up to 50% travel across Canada and the USA, for up to 2 weeks period per month

Content Enhancement & Learning Design Input

• Utilize best practices in adult learning and instructional techniques to enhance training effectiveness
• Tailor training materials to meet business needs, industry standards, and regional requirements. Collaborate with SMEs to update and refine training content
• Provide input on training design to ensure content is relevant and applicable to real-world scenarios

Innovation & Continuous Improvement

• Attend workshops, conferences, and training sessions to continually develop facilitation skills and knowledge. Research industry leading practices for learning delivery
• Leverage innovative technologies and tools into training delivery to enhance learning experiences and accessibility
• Gather real-time feedback during sessions to adapt delivery methods and address any immediate learning challenges
• Use evaluation data to make recommendations for improvements and adjustments to future learning content.

Requirements

Education / Certification / Experience:

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field (Master’s degree preferred).
• 5+ years of experience in HR, learning & development, or training delivery, with a focus on employee training programs and talent development.

o Proven experience in delivering training programs for diverse audiences, including workshops, seminars, and eLearning.

o Strong knowledge of learning principles and the ability to adapt training materials to different learning styles and needs.

o Familiarity with learning management systems (LMS) and HR technologies, with experience in delivering and tracking training initiatives through these platforms. Cornerstone an asset

· · French language proficiency and facilitation capability, an asset

• Existing Master training certifications with training vendors for leadership development content, an asset

Skills / Functional Knowledge:

• HR Competencies

o Demonstrates a results oriented approach to driving outcomes and achieving business goals.

o Leverages data insights to inform decisions and measure the success of initiatives.

o Utilizes business acumen to align people strategies with organizational objectives.

o Practices effective communication to build strong relationships and ensure clarity across teams.

o Applies critical thinking to analyze complex situations and devise innovative solutions.

o Maintains a strong focus on customer centricity to enhance the overall customer experience.

· HR Knowledge & Expertise

o Strong communicator, ability to convey technical and non technical curriculum with clarity

o Solid presentation skills, story telling and professional gravitas experience

o Ensures a process driven approach to improve efficiency and consistency across operations.

o Embraces a digital mindset and demonstrates HR technology proficiency to streamline operations and improve employee experiences.