Security Site Manager – Avalon Mall

Province
Newfoundland & Labrador

City/Town
St. John's

Closing Date
November 14, 2025

Hours
Full Time

THE ROLE:

Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. We are currently seeking a Site Manager to manage the daily security operations of the site. Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.

WHO WE ARE

Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Newfoundland & Labrador.

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador.

THE BENEFITS:

• Higher-than-industry pay rates
• Health & drug benefits for eligible employees
• Free uniforms and equipment
• High-quality, formal, and on-job training
• Advancement opportunities within a large, national organization

DUTIES AND RESPONSIBILITIES:

• Constant liaison and collaboration with the client to achieve security goals
• Oversee & submit payroll including scheduling within contract budget, and allocating guards as required
• Manage and train Commissionaires staff including motivating, directing, and evaluating all direct reports through formal & informal feedback discussions, performance management and performance reviews
• Keep up to date on personnel files; noting expiry dates on First Aid and other training
• Prepare incident reports and documentation for the client
• Update Post Orders annually, in consultation with the client. Oversee the management and execution of site security protocols and post orders
• Review daily briefs for accuracy, consistency and address any gaps as needed
• Complete regular walking patrols and inspections of site
• Develop and maintain a positive professional relationship with tenants, customers emergency services, and law enforcement agencies as they relate to the site
• Participation in security education & awareness activities
• Ensure the site team follows security and privacy laws and standards
• Be available after hours to provide support to staff if needed
• Monitoring and operation of camera systems. Review and report on maintenance issues for CCTV systems, guard tour systems and other security equipment

WHO WE’RE SEEKING

ELIGIBILITY REQUIREMENTS:

• 1-2 years experience in a supervisory or management role
• Prior security experience an asset
• Post secondary in a Police Studies Program an asset
• Be professional & Reliable
• Police Certificate of Conduct
• First Aid Emergency Level (1 Day)
• Proficient computer skills
• Be able to communicate effectively in English
• Must have Valid Driver’s License

QUALIFICATIONS & SKILLS:

The selected candidate will be professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night.

Key qualifications and skills to be successful include but are not limited to:

• Mental alertness with ability to:

  • React calmly, quickly, and appropriately in any crisis
  • Concentrate and remain alert for up to 8 hours
  • Communicate observed characteristics/behaviours
  • Demonstrate problem-solving and sound judgement

• Physical fitness with ability to:

  • Carry out foot patrols and walk up/downstairs.

• Leadership skills

• Communicate clearly, concisely, professionally and utilize active listening

• Conflict resolution skills

• Superior attention to detail with very good verbal communication skills

• Must be able to work alone if required

• Excellent customer service skills

READY TO JOIN US?

Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self-identify.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.