The Opportunity

The Registration/Scheduling Clerk is responsible for timely patient registration, processing, booking and scheduling within the Ambulatory Clinics and Breast Health Services. The Registration/Scheduling Clerk will interact with colleagues, patient and families in a respectful and collaborative manner in keeping with the principals of Family-Centred Care. Responsibilities include, but are not limited to, filing, telephone communications with patients, faxing information, retrieving information, obtaining health records charts, printing schedules, verifying patient information, completing billing sheets, and handling mail. The Registration/Scheduling Clerk is able to manage time effectively, set priorities and communicate messages and information accurately and appropriately.

Hours of Work

Monday-Friday; 70 hours bi-weekly.
Day shift

Your Qualifications

• Minimum High School Diploma or G.E.D. required.
• Graduate from a recognized medical secretarial or medical office administration diploma program preferred
• Previous experience in a health care setting, an asset
• Minimum of six (6) months related experience preferred
• Medical terminology certificate, preferred.
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
• Demonstrated accurate keyboarding and data entry skills required. Testing may be conducted on short-listed candidates and results may be factored into the candidate’s overall suitability for this position.
• Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required.
• Demonstrated strong time management, analytical, and problem-solving skills required.
• Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
• Demonstrated ability to prioritize workloads required.
• Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
• Demonstrated high regard for quality, accuracy, and attention to detail required.
• Demonstrated ability to work well with others and in an interprofessional team required.
• Demonstrated flexibility to meet workload demands required.
• Excellent judgment and discretion in handling confidential and/or sensitive information required.
• Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
• Competency in other languages an asset

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.