Job Summary:

The Quality and HR Manager plays a crucial role in supporting the Director of Operations and the production team while overseeing essential human resources and quality functions. This position involves administrative support, recruitment, performance management, quality control and assurance, training, and people development to ensure the smooth operation of the production department.

Duties:

• Administrative Support: Providing administrative support to the Director of Operations and production team, including managing schedules, organizing meetings, and handling correspondence

• Recruitment: Overseeing recruitment processes by coordinating job postings, screening candidates, scheduling interviews, and collaborating with hiring managers to identify staffing needs

• Performance Management: Assisting in developing and implementing performance management systems, including setting performance goals, conducting evaluations, and facilitating feedback sessions

• Quality Control/ First Off Checks for Production: Collaborating with Fabricator and the designer to approve first offs and raise any concerns, updating notes on the Production Schedule, including vendor dates, etc.., creating job-specific checklists based on job card instructions from Design, PM, Sales Reps, etc. and scheduling prototypes and providing updates to relevant parties as needed

• Training and People Development: Identifying training needs and coordinating training programs to enhance employee skills and supporting career development initiatives within the production department

• Data Tracking and Reporting: Assisting in tracking and compiling relevant information related to production activities, such as in inventory levels, production schedules, and equipment maintenance records. Preparing reports detailing HR metrics , performance indicators, and resource utilization as directed

• Communication Management: Reading and responding to correspondence, including emails, letters, and internal communications, on behalf of the production manager or as required

• Coordination of Production Activities: Assisting in coordinating production activities, such as scheduling production runs, liaising with suppliers and vendors, and monitoring progress

• Documentation Management: Maintaining organized filing systems for production-related documents, ensuring easy access and retrieval of information when needed. Assisting in the preparation and distribution of production-related documentation, including work orders, production schedules, and safety procedures

• Meeting Support: Providing support during meetings and presentations, including preparing materials, taking minutes, and following up on action items as necessary

• Continuous Improvement: Identifying opportunities for process improvements and efficiency enhancements within the production department, contributing to continuous improvement efforts

Requirements:

• Completion of a professional development program in personnel administration is required
• Several years of experience as a personnel officer or human resource specialist is required
• Previous experience in a Quality or administrative role, preferably in a manufacturing or production environment is preferred
• Proficiency in computer applications, including Microsoft Office Suite and HR management software
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Strong communication and interpersonal skills, with the ability to interact professionally with colleagues at all levels
• Ability to work independently with minimal supervision and as a part of a team
• Adaptability and flexibility to accommodate changing priorities and deadlines
• Knowledge of production processes and HR terminology
• Commitment to maintaining confidentiality and handling sensitive information with discretion