Customer Service Representative

Oxford Learning Guelph is seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students, parents, and staff. The right candidate will keep our centre running efficiently by helping with schedules, supporting staff and students, and ensuring a safe and professional environment.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

This position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach.

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Customer Service Representative, you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will have the following responsibilities:

Key Responsibilities:

• Greet families warmly and create a welcoming front-desk experience.
• Answer phones, respond to parent inquiries, and relay messages to staff.
• Ensure class schedules are followed and sessions start and end on time.
• Track attendance and confirm safe student pick-up by authorized adults.
• Collect and organize homework; ensure student work is marked and returned.
• Provide basic administrative support (filing, data entry, organizing materials).
• Communicate effectively with teachers, parents, and centre staff.

We encourage you to apply if you have the majority of the following requirements:

Qualifications and Experience:

Education:

• In process or completed College diploma or University degree

Customer Service & Communication:

• Prior experience in front-desk, receptionist, or customer service roles (e.g., retail, call centre, or office admin).
• Proper phone etiquette and ability to handle parent inquiries in a warm, professional manner.
• Clear written communication for emails, notes, and relaying messages between staff and parents.

Organizational & Administrative Skills:

• Experience with scheduling or coordinating activities (e.g., daycare, after-school programs, medical office reception).
• Comfortable with tracking attendance, marking homework, and logging information accurately.
• Ability to stay on top of multiple moving parts—class times, homework collection, and student pickup.
• Background in childcare, tutoring centres, schools, or after-school programs is a strong asset.
• Demonstrated reliability in ensuring student handoff procedures (confirming the relationship of the person picking up the student).
• Calm under pressure and attentive to the environment (e.g., children's attendance in the centre).

Centre Responsibilities:

• Friendly and approachable personality—makes families feel welcome at the centre.
• Team player—support instructors and managers without needing constant supervision.
• Detail-oriented—able to follow checklists (schedules, review student trays, lesson plan reviews, marking homework).
• Problem-solving mindset—able to handle small conflicts, late pickups, or last-minute schedule changes easily.

Technical Skills

• Basic familiarity with Google Workspace, or scheduling systems.
• Able to learn the learning centre’s internal tools (iFinance, tray systems, etc.) quickly.

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• hands-on development of your interpersonal skills.

Job Type: Part-Time

Salary: $17.50 / hour

Schedule:

• Evenings
• Monday to Thursday 3:30pm - 8:00pm (FIRM)
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for? Apply now!

Oxford Learning Guelph

201-1515 Gordon Street, Guelph, ON

Tel: 519-826-5365

Applicants must reside in or within a short commute of the Guelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however, only those selected for the interview process will be contacted.