CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE As an Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of ensuring smooth day-to-day operations. With a commitment to exceptional customer service, you will play a crucial role in delivering programs and services to your clients - members of the Canadian Armed Forces and their families.

In this role, you will collaborate with your team and external stakeholders to ensure any programs and services operate seamlessly. When operational issues arise, your swift intervention will identify and implement necessary solutions. Adaptability and the ability to pivot quickly in response to changing client needs are essential.

As an Operations Manager, you will be skilled in managing budgets, tracking procurement orders, managing expenses and developing business and marketing strategies. As a leader, you understand the importance of communication for success and will foster effective dialogue within your team while adeptly handling any conflicts that may arise.

If you have a customer-centric mindset, are adaptable, and maintain a constant focus on the business, we invite you to join our team!

Qualifications Needed Education, Certifications and Licenses Bachelor’s degree in Business Administration, Commerce, or Recreation/Sports Administration or a related field AND some years of experience in a related field

Experience In planning, coordinating and managing business operations

In applying policies, procedures, regulations, and applicable legislation

In preparing marketing strategies

In business planning

In managing facilities

In personnel administration

In budget administration

Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements English Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Benefits Available Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits Other Information This is an on-site position with an assigned work location.

The successful candidate may be eligible for relocation benefits.

START DATE As soon as possible

INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario