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Top Benefits
About the role
Job Title: (New Store Opening) NSO Trainers
Reports to: Corporate Training Director (and to District Manger of new store)
Number of openings: 1-10+ openings available per year
Compensation: Receive $200 per day while in store (inclusive of vacation pay) plus $50 per day for meals. This includes your travel days
Travel Documents: All travel documents must be current (not expired) including driver’s license and/or passport. Must be able to travel nationally and internationally without any restrictions
Other Perks: Opportunity to travel for work (locally and internationally) and see different parts of the country/ world! All expenses including travel, accommodation and meals paid!
Professional Development Opportunity – Learn directly from the experts!
The NSO Trainer’s core purpose is to provide support to new store openings in assigned region(s). The NSO Trainer (“trainer”) will be training new franchisees and their teams on all operational, administrative and supervisory duties offering hands-on training. Further to that, the trainer will also ensure that all Mary Brown’s standards and protocols are followed throughout the training phase as per Learn MB Standards and all health and safety protocols are followed.
The person in this role will be on assignment for the time needed to open new stores.
Each new store opening ranges from 10-14 consecutive days for every assignment.
Please note that there will be multiple new store openings, and you may decline up to a maximum of three work assignments you are requested to work on in a given year.
Essential functions
Duties:
- Conduct high-standard training for new franchise employees on day-to-day procedures.
- Deliver genuine hospitality and exceptional guest experience.
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to.
- Collaborate with Corporate Training Director to identify company training needs and ways to improve effective training.
- Supervise trainees, evaluate performances and make recommendations.
- Provide timely feedback to Trainer on site.
- Ensuring all governmental and health and safety regulations are being adhered to.
Required Skills and Qualifications
- Minimum of 1 year of hands-on experience in a Mary Brown’s store.
- Must be available for the duration of the entire assignment ranging from 10 – 14 days with the possibility for overnight travel.
- A record of strong performance in all workstations including front and back of house.
- A coachable team player with potential leadership skills and the right attitude.
- Passionate about the Mary Brown’s brand.
- Successful completion and up to date on all required training modules on LearnMB.
- Flexible and adaptable to adjust to dynamic work environment.
- Motivated and willing to learn new skills.
- Professional, well-spoken with a strong command of the English Language.
- Possesses excellent verbal and written communication along with ability to listen effectively.
- Excellent attention to detail and organizational skills with ability to meet deadlines.
- Mature professional judgment and professionalism in handling all matters.
- Strong knowledge of health and safety protocols and food standards.
An asset to have, but not mandatory:
- Ability to speak any of these languages listed is an asset but not needed: Spanish, Turkish, Hindi, Urdu or Punjabi.
- Previous supervisor experience.
Physical Activities and Requirements of this position
- The position will require ability to work long hours while standing.
- Occasional exposure to mechanical parts, extreme cold and extreme heat due to restaurant and kitchen work setting.
- Full clean and current uniforms including non-slip black shoes
About Mary Brown's
Welcome to Mary Brown's Chicken & Taters
History
The first Mary Brown's restaurant opened in St. John's, Newfoundland, Canada in 1969. By 1972, Mary Brown's had grown beyond the island of Newfoundland, opening locations in Oshawa, Ontario and Mississauga, Ontario. From there, the chain expanded west to Alberta, back east to the Maritimes and to the Prairies. More recently, Mary Brown's has opened several locations in British Columbia as well as a store in Yellowknife, Northwest Territories. In 2017, Mary Brown's Diner opened in Englewood, Florida.
Key Executives
The sole Owner and CEO of Mary Brown's is Gregory Roberts, an entrepreneur and Chartered Accountant from Triton, Newfoundland & Labrador. Roberts acquired the brand in 2007 and since that time, has grown the chain from about 67 stores to its current count of approximately 140 stores.
The President and COO of Mary Brown's is Hadi Chahin, a 20-year plus executive of the food services industry.Prior to joining Mary Brown's, Hadi was the Vice President of Operations for Chartwells, a division of Compass Group Canada. He also held leadership roles with Sodexo Canada, Prime Restaurants and White Lodging Services. Chahin is leading the drive to further invigorate Mary Brown's, including a recent rebrand rolling out nationally in 2018 – as well launching the brand in new channels and expanding in existing markets.
Marketing
Mary Brown's uses the slogans "Made Fresh from Scratch" and "Truly Canadian"
Made Fresh from Scratch is a reflection of the brand's preparation methods, focusing on locally sourced fresh chicken and farm fresh potatoes. Menu items are prepared and cooked by hand in each location, always in small batches to ensure peak flavour and juiciness. Mary Brown's frequently uses the word "handcrafted" to express how they prepare their food.
Truly Canadian was adopted as a slogan in 2017 to reflect the brand's heritage as a Newfoundland- founded, Canadian-owned business. Company materials note that the company is family-owned and operated by Canadians, and sells Canada Grade A chicken raised by Canadian farmers.
Mary Brown's cameo is frequently used in marketing. The cameo was launched in 2000 and has since become an integral part of the brand. Mary's ‘voice' is increasingly used in print and social materials, with Mary sharing ideas and comments. The tone and manner of Mary's messages and all Mary Brown's materials is homespun with a touch of irreverence and whimsy.
Franchises and Corporate Stores
Mary Brown's has 14 corporate stores. The balance of its stores, 134, are franchised and located throughout Canada. Mary Brown's has been a member of the Canadian Franchise Association for 35 years and have been awarded the Canadian Franchisees' Choice Award 8 years consecutively. Mary Brown's currently operates approximately 148 stores nationally. Based on past growth patterns and innovative new approaches, the chain has declared plans to reach 200 stores by 2020