Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently looking out a positive, enthusiastic, and driven Casualty Claims Specialist in our Global Corporate & Specialty department. The successful candidate will have a multifaceted personality and thrive within a strong culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the outstanding service to the end customer.

Does this sound like you? Come join our team!

What You'll do:

• Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters

• Provide superior customer service to our clients and stakeholders

  Investigate, evaluate and settle claims with a very strong focus on Auto BI, CGL Casualty and PD liability.

• Ability to handle a varied pending, including files in both pre-litigation and litigation as well as some out-of-province claims.

• High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required

• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings

• Ensure file reserves are set on a timely and accurate basis, in line with company protocols

• Maintain control over expenses through pro-active handling techniques

• Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;

• Provide instructions to vendors and TPA’s to adjust claims;

• Ensure vendors and TPA’s adhere to company policies and procedures;

• Clearly document and summarize file activity

• Understand and adhere to Aviva’s claim procedures and guidelines

• Ability to communicate and work well with other departments within Aviva

What You’ll Bring:

• 5 + years previous claims experience;
• 2 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines and PD liability claims.
• Exposure to US claims/ E&O and Atlantic claims an asset
• CIP or FCIP Industry designation preferred
• University Degree or College Diploma or equivalent Casualty technical work experience
• Client interaction experience
• Technical competence in Commercial insurance
• Excellent verbal and written communication skills
• Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
• Sound decision making and problem solving skills
• Role model our values: Care More, Kill Complexity, Never Rest & Create Legacy
• Stand as an expert and provide in-depth advice to customers and other stakeholders for GCS
• Understand what matters to our customers
• Think critically and collaborate with all stakeholders to get the best outcomes.
• Your enthusiasm is infectious, you’re a self-motivated problem-solver and go the extra mile for our customers

What you’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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